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iScala Functional Analyst
Johnson Controls
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
iScala ERPfunctional application supportERP configurationERP deployment and implementationERP upgradesbusiness analysis
Free
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iScala ERPfunctional application supportERP configuration
Role Overview
Provide functional expertise, application support, and deployment guidance for the iScala ERP platform across global business units.
Support users, resolve complex functional issues, drive enhancements, and improve service performance in a managed services environment.
Key Skills for This Role
iScala ERPfunctional application supportERP configurationERP deployment and implementationERP upgradesbusiness analysis
Full Job Posting
Role Overview
Provide functional expertise, application support, and deployment guidance for the iScala ERP platform across global business units.
Support users, resolve complex functional issues, drive enhancements, and improve service performance in a managed services environment.
Application Design and Deployment
- Configure and support iScala ERP solutions aligned with business requirements and global standards.
- Lead functional deployment activities and support ERP enhancement initiatives.
- Participate in testing, upgrades, and implementation projects.
ERP Support and Managed Services
- Provide advanced functional support for iScala ERP and related Edge Apps solutions.
- Troubleshoot complex business and system issues.
- Ensure SLA targets are met and support tickets are resolved efficiently.
- Partner with business users and regional IT Business Partners on critical operational needs.
Business Analysis and Stakeholders
- Gather and analyze business requirements.
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