indeed
iScala Functional Analyst
Johnson Controls
Dubai, UAE
Full-time
Hybrid
Discovered 3 weeks ago
iScala ERPFunctional application supportManaged servicesERP implementations, upgrades, and enhancementsBusiness requirements analysisStakeholder management
Free
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iScala ERPFunctional application supportManaged services
Role Overview
Provide functional expertise, application support, and deployment guidance for the iScala ERP platform.
Support stable operations and continuous improvement across global business units in a managed services environment.
Support users, resolve complex functional issues, drive enhancements, and improve service performance.
Key Skills for This Role
iScala ERPFunctional application supportManaged servicesERP implementations, upgrades, and enhancementsBusiness requirements analysisStakeholder management
Full Job Posting
What You Will Do
Provide functional expertise, application support, and deployment guidance for the iScala ERP platform.
Support stable operations and continuous improvement across global business units in a managed services environment.
Support users, resolve complex functional issues, drive enhancements, and improve service performance.
Application Design and Deployment
- Configure and support iScala ERP solutions aligned with business requirements and global standards.
- Lead functional deployment activities and support ERP enhancement initiatives.
- Participate in testing, upgrades, and implementation projects.
ERP Support and Managed Services
- Provide advanced functional support for iScala ERP and related Edge Apps solutions.
- Troubleshoot complex business and system issues.
- Ensure SLA targets are met and support tickets are resolved efficiently.
- Partner with business users and regional IT Business Partners on critical operational needs.
Business Analysis and Stakeholders
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