IS Operations Manager

• Coordinates and manages group activities and interactions with other divisions
• Coordinate scheduling of personnel and project assignments
• Conducts and supervises staff meetings.
• Approves all accounts payable / accounts receivable for payment.
• Reviews monthly PNL statements and all applicable discrepancies.
• Performs revenue forecasting.
• QA/QC’s specialist work.
• Oversees customer service responsibilities for office.
• Enforce or modify work procedures as needed to ensure a safe and efficient work environment.
• Directly supervises employees including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems in accordance with HPC Industrial’s HR policies, practices, and procedures.
• Participates in developing, and reviews project proposal or plan, determining time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project
• Bids and/or assists in the bidding of industrial services projects.
• Assists in the planning and scheduling of projects.
• Review status reports and modifies schedules or plans as required.
• Prepares reports for management, client , or others.
• Confers with personnel to provide technical advice and to resolve problems.
• Coordinates project activities with government regulatory or other governmental agencies.
• Ensures customers receive cost effective services in accordance with contract provisions.
• Resolves billing issues to customer and company satisfaction and ensures safe execution of all services provided in accordance with HPC Industrial safety policies, procedures, and practices.
• Primary liaison between customer and HPC Industrial operations in resolving service issues
• Cultivates quality relationships laterally and above primary contact to retain clients.
• Supports customers during the implementation of contracts and throughout the relationship; seeking customer feedback; taking responsibility for customer satisfaction and/or loyalty.
• Performs other duties as assigned

What does it take to work for HPC-Industrial ?

• High School diploma or equivalent required. Bachelor’s in chemistry, biology, or environmental science preferred.
• 5+ years industrial cleaning experience of which 2 have been served in a management capacity.
• Experience in the applicable utilization of standard/specialized industrial cleaning equipment.
• Ability to efficiently/effectively schedule equipment/personnel for daily maintenance/project work.
• Successfully resolve customer/employee complaints.

HPC-Industrial , a Clean Harbors company, is the premier industrial cleaning and environmental services company in North America supporting the upstream, downstream, and utility sectors.

HPC-Industrial offers an exceptional three-pronged safety system, innovative career development platform, committed customer service, deep industry expertise, and advanced technology and automation.

We are committed to safety, people, growth, service, and performance.

We provide the safest, most efficient operational experience for our customers and the most comprehensive training and career development for our employees.

40-years of sustainability in action.

At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials.

Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico.

Everywhere industry meets environment , Clean Harbors is on-site, providing premier environmental, energy and industrial services.

We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

Join our safety focused team today!

To learn more about our company, and to apply online for this exciting opportunity, visit us at https://careers.cleanharbors.com/ .

Clean Harbors is an equal opportunity employer.

Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company.

Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.

Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation.

The posted salary range reflects the minimum and maximum target for this role.

Final compensation may vary based on factors such as location, experience, skills, and business needs.

In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.

*HPC