Investor Services Administrator

Process investor transaction packages using proprietary administration software.

Communicate Fundserv and manual settlement amounts to fund managers and internal departments.

Prepare investor statements and trade confirmations within established service standards.

Respond to dealer service inquiries and resolve issues within department turnaround targets.

Respond to fund manager inquiries promptly and professionally, meeting same-day response expectations where applicable.

Process non-financial investor account updates and maintenance requests.

Produce and prepare standard reports for clients, dealers, and internal stakeholders.

Maintain accurate records and documentation of transactions and communications.

Support operational efficiency through adherence to internal controls and procedures.

Assist with special projects and perform other duties as assigned by management.

Previous experience in financial services, investments, banking, fund administration, or customer service.

Familiarity with Fundserv processes or investment products.

Knowledge of investment funds or financial markets.

Experience working with Microsoft Office applications beyond Excel.

Interest in building a career within the financial services industry.

Integrity: Demonstrates accountability, transparency, and sound judgment

Leadership: Takes initiative and ownership of responsibilities

Focus: Effectively manages time and delivers high-quality work under deadlines

Passion: Shows commitment to continuous learning and process improvement

Teamwork: Collaborates effectively with colleagues and stakeholders

SGGG-FSI supports a workplace that respects inclusion, diversity, equity and accessibility (IDEA). We appreciate the unique perspectives and experiences each of our employees bring to the job, and our success is underpinned by their contributions to our culture and our values.

SGGG-FSI welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Online Assessment : Shortlisted candidates may need to complete a role‑based assessment.

HR Screening : Virtual screening interview with our HR team.

Manager Interview : Role‑specific interview held either virtually or in person.

Decision: Decision communicated and updates provided at each stage.