Inventory Control and Quality Assurance Area Manager, DXB3 ICQA
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Key skills for this role
About the Role
Amazon seeks an ICQA Area Manager to lead inventory control and quality assurance operations in a fulfillment center. The role involves supervising hourly associates, ensuring inventory accuracy, driving process improvements, and supporting safety programs.
Key Skills for This Role
Responsibilities
- Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre
- Support safety programs and compliance to ensure a safe work environment for all associates
- Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
- Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
- Conduct shift planning and forecasting, alongside assigning and directing work
- Plan for and identify root causes of inventory deviation, via cause and effect analysis
- Support network wide fulfilment & operations focused quality initiatives
- Review and analyse customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents
- Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
- Appraise the performance of team members; developing, rewarding and coaching employees
Requirements
- Bachelor's degree, or experience in written and oral communication, including the ability to communicate with all levels in the organization
- Experience effectively prioritizing work time to ensure efficiency
Full Job Posting
DESCRIPTION
- We are looking to hire an ICQA Area Manager to be part of our fulfilment centre Inventory Control and Quality Assurance (ICQA) team.
- Our fulfillment centres sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast moving inventory.
Key job responsibilities
- Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre
- Support safety programs and compliance to ensure a safe work environment for all associates
- Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
- Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
- Conduct shift planning and forecasting, alongside assigning and directing work
- Plan for and identify root causes of inventory deviation, via cause and effect analysis
- Support network wide fulfilment & operations focused quality initiatives
- Review and analyse customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents
- Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
- Appraise the performance of team members; developing, rewarding and coaching employees
BASIC QUALIFICATIONS
- Bachelor's degree, or experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
PREFERRED QUALIFICATIONS
- Experience effectively prioritizing work time to ensure efficiency
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