automotohr
Internet Sales Representative
Albany Subaru
Albany, USA
Full-time
Entry
Onsite
USD 32240-150000 yearly / year
Discovered 1 weeks ago
Free
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Internet Sales Representative
The Internet Sales Representative receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. In addition, they perform clerical and administrative duties to assist with sales for the Sales and Service departments. The ideal candidate has previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. They must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.
This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.
Responsibilities
- Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
- Coordinates questions and issues with the appropriate department personnel
- Tracks sold vehicles and hot sheets
- Confirms special order parts
- Helps follow up with phone and internet sales leads
- Provides administrative assistance as needed
- Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
- Attends all staff meetings, trainings, and educational classes as required
- Performs other duties as assigned
Requirements
- Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
- Working knowledge of the automotive industry
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