Internet/Business Development Coordinator - Rose City Ford

Rose City Ford is proud to be a part of the AutoCanada dealership network.

AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US.

We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada.

Our national network provides opportunities and support to build the career that’s right for you.

Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

The BDC will play a key role in driving service and customer satisfaction by handling inbound and outbound customer inquiries, setting appointments, and facilitating communication between customers and various departments within the dealership.

This position requires someone who is tech savvy, has strong communication skills, a customer-focused mindset, and the ability to contribute to the growth of the business.

What drives your day-to-day?

• Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products, services, and promotions.
• Schedule appointments for service, liaising with customers, understanding their needs, and coordinating with the appropriate team members.
• Assist the service team by setting appointments for service.
• Regularly follow up with existing and potential customers to ensure satisfaction, answer any questions, and encourage continued engagement with the dealership.
• Utilize the dealership’s Customer Relationship Management (CRM) software to track customer interactions, update customer information, and follow up on sales opportunities or service reminders.
• Focus on improving customer retention by providing exceptional service, solving problems, and ensuring that customers are fully satisfied with their experience.
• Work closely with the sales, service, and management teams to ensure a seamless customer experience, providing updates on customer interactions and feedback.