recooty
International Voice Process Executive
International Center for Strategic Alliances
Bengaluru, IND
Full-time
Entry
Onsite
INR 21000-36000 monthly / month
Discovered 2 weeks ago
CRMStandard Operating Procedures (SOPs)
Free
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CRMStandard Operating Procedures (SOPs)
Role Overview
We are looking for dynamic and customer-focused individuals to join our International Voice Process team. As a Voice Process Executive, you will be responsible for handling customer queries and concerns over the phone, ensuring a high level of customer satisfaction and quality service in a fast-paced environment.
Key Skills for This Role
CRMStandard Operating Procedures (SOPs)
Full Job Posting
International Voice Process Executive
Published 11 months ago
Location
- Bangalore Department : Customer Support / BPO / Call Center Job Type : Full-Time Shift : Night Shift / Rotational (based on process) Experience : 0-3 Years Education : HSC / Graduate / Undergraduate
Job Summary:
We are looking for dynamic and customer-focused individuals to join our International Voice Process team. As a Voice Process Executive, you will be responsible for handling customer queries and concerns over the phone, ensuring a high level of customer satisfaction and quality service in a fast-paced environment.
Key Responsibilities:
- Handle inbound and outbound international calls for customer service, support, or sales.
- Resolve customer queries efficiently and professionally.
- Ensure customer satisfaction through effective communication and problem-solving.
- Meet and exceed performance metrics such as call quality, response time, and issue resolution.
- Maintain accurate records of customer interactions using CRM tools.
- Follow company policies and standard operating procedures (SOPs).
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