International Operations Agent III

Move the world with us!

AIT is a global freight forwarding and logistics company headquartered in Chicago.

Are you looking for an exciting and varied job?

Then you are exactly right for us!

Become part of the international supply chain and move the world with us!

Does that sound interesting?

Then make AIT Worldwide Logistics the next stop on your career ladder!

As International Operations Agent you will be responsible for the effective coordination, progress monitoring, and management of all communication related to the daily import and export of international freight‑forwarding shipments into and out of the United Kingdom.

You will oversee shipment handling across all transportation modes - air, ocean, and surface - ensuring that all activities are carried out in line with customer requirements and the contractual agreements in place.

• Build trusted relationships with retail customers by acting as a primary point of contact for purchase order (PO) management, shipment coordination, and supply chain visibility across global import and export movements
• Prepare accurate and profitable quotations, provide end‑to‑end service recommendations, and ensure a consistently high level of customer satisfaction
• Coordinate end-to-end shipment execution, managing both import and export freight movements, with a strong focus on cross-trade shipments and vendor-to-destination coordination
• Manage purchase orders from origin through final delivery milestones, ensuring timely execution, accurate tracking, and proactive communication with suppliers, carriers, overseas offices, and customers
• Plan shipping schedules and communicate with customers, carriers, ports, agents, and partners to verify loading, departures, arrivals, and overall shipment execution
• Act as a central coordination point within the Retail Control Tower, working closely with international stakeholders to direct shipments between multiple countries and regions, ensuring compliance with customer requirements and agreed timelines
• Maintain accurate operational records and shipment data, including booking updates, milestone management, reporting, billing support, and adherence to customer SOPs, internal KPIs, and operational standards
• Liaise with carriers, overseas stations, agents, and internal teams to ensure seamless execution of freight shipments while delivering a high level of customer service