International Lead - Split Shift

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as deemed necessary.

• Leads a team within the Shipping Department fulfilling orders placed by international and wholesale partners such as Robotshop and Chewy
• Picks, packs, and palletizes orders in a manner that meets the standards of our partners, customs, and international freight organizations
• Takes ownership of and pride in fulfilling all orders thoroughly, accurately, and timely
• Ensures that all internal and external paperwork is processed in an accurate, timely manner
• Coordinates activities with the Distribution/Warehouse Supervisor, Planning and Expediting Team, and Distribution Leads
• Fills in for Distribution Leads as needed
• Evaluate the department plans and goals, ensuring that associates are set up accordingly
• Prepare, plan, and carry out work schedules, rotations, and line-ups as well as assign associates to the necessary tasks/areas, ensuring continuous and efficient productivity
• Effectively communicate with other departments to ensure that objectives are achieved
• Assists in the training of new associates to established methods to ensure standardized processes are followed
• Assist in quality-driven tasks such as identification, disposition, and recording of non-conforming materials and scrap
• Perform recordkeeping tasks as necessary Examples include complete scrap reporting, communicate limited run notes to the appropriate groups, and report production on a daily or otherwise instructed basis Perform quality audits as dictated by Whisker standards (e.g. once every two hours)
• Examples include complete scrap reporting, communicate limited run notes to the appropriate groups, and report production on a daily or otherwise instructed basis
• Perform quality audits as dictated by Whisker standards (e.g. once every two hours)
• Report safety, behavioral, and/or performance-related issues and occurrences to the Supervisor, HR, and appropriate levels of management as early as practical, always within the day they occur; document observations within one business day
• Facilitate concise and clear communication with the associates to aid in associate buy-in
• Analyze bottlenecks and aid in the cross-functional investigations that should lead to the elimination of ineffective processes
• Work alongside the Supervisor to facilitate a smoothly run shift wherein department objectives are met
• Understand the appropriate use of email and electronic communications and utilize them according to policy
• Effectively communicate needs and issues with appropriate parties as they arise
• Acknowledge that the requirements are evolving and subject to change allowing for accommodation of Whisker’s growth
• Adheres to and supports all internal and OSHA-mandated safety standards, including the safe utilization of manual and powered material handling equipment
• Loads tractor-trailers and other vehicles
• Participates in inventory cycle counting activities
• Engages in 5S ("Sort", "Set In order", "Shine", "Standardize" and "Sustain”) activities
• Performs additional responsibilities when required