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International Healthcare Case Manager
CareEver
Dubai, UAE
Full Time
Mid
Onsite
2 weeks ago
Case ManagementMedical KnowledgeHealth InsuranceClaims HandlingNegotiationCommunication
Free
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Case ManagementMedical KnowledgeHealth Insurance
About the Role
Careever is hiring an International Healthcare Case Manager in Dubai to coordinate cross-border medical care for patients across 70+ countries. The role involves managing cases from enquiry to closure, liaising with hospitals and insurers, and handling UAE health insurance processes.
Key Skills for This Role
Case ManagementMedical KnowledgeHealth InsuranceClaims HandlingNegotiationCommunication
Responsibilities
- Manage international patient cases across multiple countries and healthcare systems from enquiry to case closure
- Review medical reports and coordinate suitable treatment options
- Liaise with hospitals, facilitators, insurers, and TPAs across different countries
- Obtain hospital estimates and coordinate approvals
- Compare treatment options, pricing, and timelines
- Negotiate with hospitals when required
- Maintain accurate case records and timely updates
- Ensure a smooth experience for patients and clients throughout the treatment journey
- Handle UAE health insurance processes, including adjudication and claim coordination
- Communicate directly with patients, families, and international clients with professionalism and empathy
- Work flexibly across different time zones as cases may require urgent attention
- Adapt quickly to new systems, processes, and medical environments
Requirements
- Strong medical knowledge (clinical understanding + ability to interpret medical documents)
- Experience in UAE health insurance, adjudication, or medical claims handling
- Excellent English communication skills (spoken & written)
- Additional fluency in Hindi is an advantage
- High confidence, negotiation skills, and ability to handle complex discussions with international partners
- Strong analytical skills and attention to detail
- Ability to work under pressure and manage urgent cases
- Customer centric mindset with strong relationship building skills
- Quick learner with adaptability in a fast paced, multi country environment
- Knowledge of UAE health insurance is an added advantage
- Ability to manage multiple cases and work with global stakeholders
Full Job Posting
About Careever
- Careever is a Dubai based healthcare facilitation company working with leading insurers, TPAs, brokers, hospitals, and international facilitators. We coordinate Home Country Treatment (HCT) and cross border medical care across 70+ countries.
Key Responsibilities
- Manage international patient cases across multiple countries and healthcare systems from enquiry to case closure.
- Review medical reports and coordinate suitable treatment options.
- Liaise with hospitals, facilitators, insurers, and TPAs across different countries.
- Obtain hospital estimates and coordinate approvals.
- Compare treatment options, pricing, and timelines.
- Negotiate with hospitals when required.
- Maintain accurate case records and timely updates.
- Ensure a smooth experience for patients and clients throughout the treatment journey.
- Handle UAE health insurance processes, including adjudication and claim coordination.
- Communicate directly with patients, families, and international clients with professionalism and empathy.
- Work flexibly across different time zones as cases may require urgent attention.
- Adapt quickly to new systems, processes, and medical environments.
What We're Looking For
- Strong medical knowledge (clinical understanding + ability to interpret medical documents).
- Experience in UAE health insurance, adjudication, or medical claims handling.
- Excellent English communication skills (spoken & written). Additional fluency in Hindi is an advantage.
- High confidence, negotiation skills, and ability to handle complex discussions with international partners.
- Strong analytical skills and attention to detail.
- Ability to work under pressure and manage urgent cases.
- Customer centric mindset with strong relationship building skills.
- Quick learner with adaptability in a fast paced, multi country environment.
- Knowledge of UAE health insurance is an added advantage.
- Ability to manage multiple cases and work with global stakeholders.
Why Join Careever?
- Work with global healthcare partners across multiple countries.
- Exposure to international hospitals, medical networks, and diverse patient cases.
- Be part of a fast growing healthcare company with excellent career growth opportunities.
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