International Field Service Representative Silvus - UAE
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Key skills for this role
About the Role
Silvus Technologies, a Motorola Solutions company, seeks an International Field Service Representative to provide pre-sales and post-sales technical support for advanced MANET radios.
Key Skills for This Role
Responsibilities
- Provide pre sales and post sales technical support including system planning, customer training, and system optimization
- Become an expert on operation and application of Silvus radio and networking solutions
- Prepare and conduct product demonstrations for customer visits and equipment evaluations
- Visit customer sites to provide technical support and deliver training
- Troubleshoot failures and abnormal situations in the field
- Collect and analyze field failures and provide feedback to development team
- Help Design Engineers reproduce and troubleshoot problems
Requirements
- Completion of secondary education (High School Diploma or equivalent)
- Experience as a Field Service Representative or equivalent
- Experience in supporting Ministry of Defense tactical communications with focus on data networks and radios
- Proficiency with TCP/IP protocol and networking
- Basic proficiency in English (reading and writing)
- Excellent organizational skills and attention to detail
- Must be based in UAE
- Willingness to travel to potential conflict areas
Full Job Posting
Company Overview
- At Motorola Solutions, we believe that everything starts with our people.
- Silvus Technologies, a Motorola Solutions company, delivers advanced MANET radios powered by Mobile Networked MIMO waveform.
Job Description
- We are seeking an International Field Service Representative (IFSR) to work closely with the international Silvus team.
- This role participates in technical demonstrations, support, and sales of Silvus advanced multi antenna MIMO radio and mesh networking solutions.
- This position reports to the Senior Sales Engineer and is a 100% remote role. Candidates must be based in the UAE.
Role And Responsibilities
- Provide pre sales and post sales technical support including system planning, customer training, system optimization.
- Become an expert on the operation and application of Silvus' unique radio and networking solutions.
- Prepare and conduct product demonstrations for customer visits and equipment evaluations.
- Visit customer sites to provide technical support and deliver training.
- Troubleshoot failures and abnormal situations in the field.
- Collect and analyze field failures and abnormalities and provide feedback to the development team.
- Help the Design Engineers reproduce and troubleshoot problems.
- Travel up to 75% of the time and work on site at the customer's location.
Basic Requirements
- Completion of secondary education (such as GCSEs or an equivalent national qualification; High School Diploma or GED) is required.
- Experience as a Field Service Representative or equivalent.
- Experience in supporting the Ministry of Defense tactical communications with a focus on data networks and radios.
- Proficiency with TCP/IP protocol and networking.
- Basic proficiency in English (reading and writing) is required.
- Excellent organizational skills and attention to detail.
- Must be based in UAE.
- Willingness to travel to potential conflict areas in support of radios.
- All employment is contingent upon the successful clearance of a background check.
Preferred Knowledge, Skills And Abilities
- Proficiency with radio frequency instruments such as signal generators and spectrum analyzers.
- Experience with operating and testing IP radios/modems is a huge plus.
- Knowledge of wireless communication systems, radio frequency signal propagation, and digital communication technologies.
- Proficiency with programming languages such as C/C++.
- Familiarity with Linux.
- Preferred Military background.
Working Conditions & Physical Requirements
- Trade shows.
- Outdoor environment for demonstrations.
- Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field.
- Lift equipment up to 50 lbs. for the set up of demonstrations and testing.
Travel Requirements
- 50 75%
Additional Information
- Relocation Provided: None
- Position Type: Experienced
- Referral Payment Plan: Yes
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