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Internal Sales Executive
Atkore
West Bromwich, GBR
Full-time
Entry
Onsite
Discovered 2 weeks ago
InforSalesforce
Free
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Who we are
Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world.
Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, we manufacture electrical conduit, cable management systems, armored cable, metal framing, and security products and solutions.
Who we are looking for
Effectively manage customers by ensuring orders are processed within relevant timeframes and handle queries to a high level of customer service. Promote the company’s products through monthly outbound telephone campaigns. Communicate effectively with internal teams to provide a high level of customer service. Support the Team Leader as required including preparing quotations, supporting account credit and debit administration.
What you will do
- Use computerised systems (currently Infor and Salesforce) to process customer orders, check inventory and respond to customer issues (including debits and credits), capture customer interactions.
- Process and progress orders through to dispatch.
- Maintain telephone contact with customers, external sales teams, and transport companies to ensure a timely communication flow between all parties.
- Respond to customer enquiries relating to stock, pricing and discount and provide 1 st level technical support where possible.
- Engage in outbound telephone activity to promote sales, including inactive accounts, Buying Groups under promotion, etc.
- Provide customer quotations.
- Provide the external sales team with information relating to quotations, customer accounts etc.
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