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Internal Sales Agent
Breedon Group
Pontypridd, GBR
Full-time
Entry
Onsite
Discovered 1 weeks ago
Free
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Key Responsibilities
- Answer customer calls promptly and professionally, delivering an exceptional customer experience at all times.
- Accurately record and maintain all customer enquiries within the relevant systems.
- Prepare and price quotations accurately and within agreed commercial parameters, ensuring all customer contact details are captured.
- Maintain detailed and accurate records of customer interactions, enquiries, quotations, and decisions.
- Process customer orders and issue order acknowledgements in a timely and accurate manner.
- Manage and track enquiries through to conclusion, ensuring all opportunities are followed up and outcomes recorded as won or lost.
- Produce weekly sales reports for the Commercial Manager, including won and lost business, significant enquiries, and other key sales performance indicators.
- Prepare and price enquiries as requested by Territory Sales Managers (TSMs), ensuring deadlines and service levels are met.
- Identify opportunities to increase sales through cross-selling and upselling products and services to existing and prospective customers.
- Investigate and resolve invoice queries within agreed timescales, maintaining accurate records of all outstanding issues.
- Log, investigate, and assist in resolving customer complaints in collaboration with production teams and Territory Sales Managers.
- Identify new customer opportunities, monitor changes in customer activity, and support initiatives to grow market share and revenue.
- Support the Distribution team by managing customer enquiries and providing first-contact resolution wherever possible.
- Provide support to other departments as required, contributing to business objectives and customer satisfaction.
Skills, Knowledge & Expertise
- Focus on the customer relationship – maintain good customer relations and actively build new ones.
- Desire to succeed and build on customer base, upselling a range of products to ensure that Breedon succeeds and is the solution of choice for appropriate building projects.
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