Internal Communications Manager - Channels and Operational Field Communications

Day to day, you'll...

• Develop and execute communications for field audiences, translating complex business updates into clear, timely, and actionable messaging aligned to business priorities
• Partner with business leaders and subject matter experts to manage communications intake, planning, content development, audience targeting, distribution, and follow-through
• Coordinate recurring communications, leadership messaging, and special projects while managing communications calendars and sequencing to improve visibility and reduce overlap
• Serve as a primary liaison for intranet platform operations, partnering with IT and cross-functional teams to support enhancements, troubleshoot issues, and optimize user experience
• Own governance and administration of intranet engagement tools, including qualitative feedback channels, news comment moderation, and two-way employee engagement capabilities
• Partner with internal events teams to support company-wide broadcasts, testing streaming technology and managing communications during system outages or other business continuity events
• Lead audience segmentation strategy and execution, ensuring communications reach the right audiences through accurate targeting and distribution practices
• Monitor and analyze channel performance, site traffic, news engagement, and search behavior to identify insights and improve communication effectiveness
• Manage communications content governance, records retention, and archiving processes while coordinating stakeholder notifications and next steps
• Support and enable a network of 250+ intranet content contributors by providing training, guidance, governance, and ongoing support to strengthen communication capabilities across the organization
• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
• 5 years minimum related work experience
• Strong background in technical and operational writing
• High level of critical thinking and problem-solving skills; ability to "connect the dots" to understand processes that must be communicated to field audiences
• Experience managing intake, workflow, and approval processes for communications
• Experience supporting field-facing or operational audiences in a large, matrixed organization
• Background in communications planning, editorial calendar management, and message development
• Familiarity with intranet platforms, digital workplace tools, or communications technology (SharePoint experience a plus)
• Ability to streamline processes and build documentation that supports team consistency and scalability
• Strong judgment in prioritizing work, managing ambiguity, and knowing when to escalate
• Experience supporting senior communications leaders or working in a high-volume communications environment