Intern Case Manager

Ability to maintain confidentiality and demonstrate professional boundaries.

Proficiency in Microsoft Word, Excel, and Outlook preferred.

Bilingual (English/Spanish) a plus.

Qualifications:

Education: Currently enrolled in an accredited Bachelor’s or Master’s program in Social Work, Counseling, or a related field.

Experience: Previous volunteer or work experience in human services, behavioral health, or community outreach preferred.

Licensure: Not required; must meet academic program eligibility for field placement.

Additional Requirements:

Bilingual in English and Spanish preferred.

Ability to maintain confidentiality and adhere to ethical and professional standards.

Ability to work occasional flexible hours, including program events or evening sessions as needed.

Primary Responsibilities:

Assist Case Managers with intakes, screenings, and psychosocial assessments under supervision.

Observe and document case management sessions , MDT meetings, and resident progress updates.

Support in developing and updating Preliminary Service Plans , Admission Summaries , and Behavioral Contracts as assigned.

Enter data and maintain accurate records in the Mission Tracker client management system.

Participate in Resident Community Meetings , Life Skills classes , or spiritual enrichment activities when appropriate.

Assist with referrals and coordination of outside services such as mental health counseling, employment, or benefits enrollment.

Maintain organized client files and assist with audit preparation or documentation reviews .

Attend all required intern supervision sessions, team meetings, and UGM trainings.

Demonstrate trauma-informed, culturally competent, and strengths-based engagement with residents.

Perform other duties as assigned that support the goals of the Residential Program.

KNOWLEDGE, SKILLS, AND ABILITIES

The required and preferred skills are essential for providing trauma-informed care and upholding the NASW Code of Ethics in all interactions with clients. Strong communication skills enable the intern to engage with empathy, respect, and clarity, fostering trust and collaboration with clients and multidisciplinary teams. Organizational skills are vital for maintaining detailed and confidential records, tracking client progress, and managing multiple responsibilities with professionalism. Proficiency with software and case management systems supports accurate documentation and seamless coordination of care. Furthermore, cultural humility and language proficiency strengthen the intern’s ability to serve diverse populations with sensitivity, ensuring that all clients receive equitable, inclusive, and compassionate support in alignment with trauma-informed and ethical social work practices.