icims
Intern/Apprentice - Learning Management System Administrator
SymphonyAI
Bengaluru, IND
Internship
Entry
Onsite
Discovered 3 weeks ago
DoceboCRMWalkMejQueryHTMLCSS
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Role Overview
SymphonyAI is a leader in providing enterprise AI solutions to optimize business operations for retailers and manufacturers. Our advanced analytics, planning, and automation products help enhance supply chain efficiency, inventory performance, forecasting accuracy, and customer satisfaction. We aim to deliver measurable client outcomes through innovative technology, deep domain expertise, and robust customer partnerships.
We are seeking a motivated Learning Management System Administrator Apprentice to support the management and administration of SymphonyAI’s client-facing LMS tools, TLC OnDemand and Archbee. This role includes providing training helpdesk support, managing user access, and handling client requests.
Key Skills for This Role
DoceboCRMWalkMejQueryHTMLCSS
Full Job Posting
Overview
SymphonyAI is a leader in providing enterprise AI solutions to optimize business operations for retailers and manufacturers. Our advanced analytics, planning, and automation products help enhance supply chain efficiency, inventory performance, forecasting accuracy, and customer satisfaction. We aim to deliver measurable client outcomes through innovative technology, deep domain expertise, and robust customer partnerships.
We are seeking a motivated Learning Management System Administrator Apprentice to support the management and administration of SymphonyAI’s client-facing LMS tools, TLC OnDemand and Archbee. This role includes providing training helpdesk support, managing user access, and handling client requests.
Key Responsibilities
- LMS Administration
- Set up and maintain user accounts in the Docebo LMS system, including adding new users, updating support team assignments, and deactivating users.
- Investigate and resolve user-related errors and process necessary changes.
- Customer Support and Ticket Management
- Lead the management of CRM tickets for TLC OnDemand requests.
- Maintain and manage the TLC mailbox, addressing and resolving requests, and coordinating with TLC team members as required.
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