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Hippo Digital is recruiting for intermediate consultants in user research. User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, you will also test services as they are being designed and use research evidence to help explain design decisions to clients.
As an intermediate consultant in user research, you’ll come to Hippo with strong user research skills and some experience of advising others on how to design user-centred services. In return, we’ll provide exciting opportunities to develop further within your profession and as a consultant with clients.
[Please note we are looking for candidates who are looking for growth at the Intermediate level; therefore, the advertised salary band represents the entry point for this level, allowing for clear progression within the role, which we are very keen to support.]
What you’ll do
Plan and execute a range of user research to support product design
Identify the most appropriate research methods depending on the phase of the service lifecycle
Help the team to build empathy for the service users
Support usability evaluation sessions
Use a range of tools to collect data, and write research reports to present findings
Effectively present your findings and related design/business recommendations and customer insights to stakeholders
Collaborate with other members of Agile, multidisciplinary teams within a user-centred design process
Learn from insights from user research and metrics to define and improve the service, and explain your decisions clearly
Run workshops with your team and stakeholders
Work with the Hippo research and design community to share best practice
Hippo Digital is recruiting for intermediate consultants in user research. User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, you will also test services as they are being designed and use research evidence to help explain design decisions to clients.
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As an intermediate consultant in user research, you’ll come to Hippo with strong user research skills and some experience of advising others on how to design user-centred services. In return, we’ll provide exciting opportunities to develop further within your profession and as a consultant with clients.
[Please note we are looking for candidates who are looking for growth at the Intermediate level; therefore, the advertised salary band represents the entry point for this level, allowing for clear progression within the role, which we are very keen to support.]
What you’ll do
Plan and execute a range of user research to support product design
Identify the most appropriate research methods depending on the phase of the service lifecycle
Help the team to build empathy for the service users
Support usability evaluation sessions
Use a range of tools to collect data, and write research reports to present findings
Effectively present your findings and related design/business recommendations and customer insights to stakeholders
Collaborate with other members of Agile, multidisciplinary teams within a user-centred design process
Learn from insights from user research and metrics to define and improve the service, and explain your decisions clearly
Run workshops with your team and stakeholders
Work with the Hippo research and design community to share best practice
Alongside working with some of the most talented people out there and on-top of a competitive salary, which we’re transparent about from the outset, you can also expect a range of benefits:
Contributory Pension Scheme (Hippo 6% & Employee 2%)
25 Days Holiday plus UK Public Holidays
Perkbox access for a wide range of discounts
Critical illness cover
Life assurance and death in service cover
Volunteer days
Cycle-to-work scheme for the avid cyclists
Salary sacrifice electric vehicles scheme
Season ticket loans
Financial and general wellbeing sessions
Flexible benefits scheme with options of:
Private health cover
Private dental cover
Additional company pension contributions
Additional holidays (up to an extra 2 days)
Wellbeing contribution
Charity contributions
Tree planting
At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.
We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.
Hi, we’re Hippo
At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.
We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.
Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society.
Have a look through our Website at Our Story & Purpose, Our Culture & Values, Case Studies and Our Solutions & Services to find out some more!
Hippo is a private UK digital consultancy delivering strategy, design, data, engineering, and AI services to public and private organisations.
Visit company websiteJobs and hiring trendsGBP 38500-47000 yearly / year
Full-time
Mid
Hybrid
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