Intermediate Systems Engineer

• Develops and maintains technical documentation, operational procedures, architecture diagrams, inventories, disaster recovery documentation, and knowledge transfer materials to ensure assigned technologies remain supportable across ITS.
• Coordinates vendor relationships, maintenance agreements, software licensing, support cases, and technology escalations for assigned technology services.
• Develops and maintains automation using approved scripting languages to improve operational efficiency and service reliability.
• Maintains monitoring, logging, and alerting for assigned technology services.

• Evaluates assigned technology services for operational reliability, supportability, cybersecurity risk, vendor support, and lifecycle status.
• Identifies opportunities to improve service reliability, operational efficiency, documentation, and long-term supportability.
• Develops lifecycle roadmaps and provide recommendations regarding service improvements, technology refreshes, modernization initiatives, and long-term supportability.

• Participates in ITS projects, disaster recovery testing, operational planning, and continuous improvement initiatives.
• Shares technical knowledge through documentation, cross-training, and collaboration to reduce organizational risk and improve service continuity.

Bachelor’s degree in computer science, Information Technology, Information Systems, or a related field; or an equivalent combination of education and relevant experience, required.

Master’s degree in computer science, Information Technology, Information Systems, or a related field, preferred.

Relevant industry certifications in Microsoft, VMware, Azure, networking, cybersecurity, enterprise infrastructure, cloud technologies, or related technical disciplines.

3+ year’s experience supporting enterprise technologies such as: Windows Server, Microsoft 365, Identity and Access Management, Microsoft Azure, VMware or Hyper-V, Enterprise storage, Backup and disaster recovery, Enterprise monitoring, Automation using PowerShell, Bash, Python, or similar scripting languages.

serving as the primary technical liaison between technical and business stakeholders.

supporting mission-critical operational technologies such as: Emergency notification systems, Physical access control systems, Video surveillance systems, Emergency communications systems, Dispatch technologies, Radio communications infrastructure, Credential management systems, Intercom systems, and Other operational technology platforms.

• Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
• Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
• Adaptable/Flexibility – Ability to change or adjust to change.
• Analytical Thinking & Decision Making – Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.
• Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Change Management – Ability to drive and implement change both internally and externally.
• Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
• Conflict Management – Functions professionally and wisely during difficult conversations, while under stress, and while managing challenging situations.
• Continuous Improvement – Implement or brainstorm ways to optimize a process.
• Creativity – Ability to think creatively and design creative solutions to problems.
• Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Establishes Trust – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
• Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
• Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Results Orientation & Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
• Self-development – Grow one’s self-awareness, abilities, skills, and/or talent.
• Strategic Mindset – Ability to step out of the everyday details, view the situation from above and provide an objective perspective
• Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
• Technology – Strong aptitude to learn new technologies as department processes evolve.

• Ability to operate a PBA vehicle, equipment, or transport groups of students, including operating a van, car, golf cart, utility vehicle.
• Must possess a valid U.S. driver’s license.
• Must have the ability to travel locally using a personal vehicle.
• Ability to work non-routine hours during certain times of the year.
• Ability to sit for prolonged periods of time.
• Ability to traverse campus and stairs.
• Ability to lift/move objects up to 50 pounds.
• Ability to work outdoors in various weather conditions, including heat, cold, rain, or wind.

This role requires travel to remote campuses, participation in on-call rotations, on-campus response during critical situations, and flexibility for non-standard work hours, with a strong focus on effective communication during on-call incidents.