Interim Client Experience Lead

Interim Client Experience Lead

Job ID: 294611 Store Name/Number: BC-Kamloops (0878) Address: 208A-1320 Trans-Canada Highwa, Kamloops, BC V1S 1J2, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular Vacancy Status: This position is for an existing, open vacancy Your Role at Sephora: As an Interim Client Experience Lead, you'll harness your love for beauty and become the leader you are meant to be. You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you'll help create a high-performing, inclusive environment where everyone thrives. If you're a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful. Key ResponsibilitiesLead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goalsDrive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendationsCoach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance Train and developSupport onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives Execute daily operations Assist with inventory, visual merchandising, and maintaining store standardsFoster inclusivity and teamworkHelp promote a culture of openness where everyone feels empoweredUphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience Flexible Scheduling and ReliabilityMust meet the required minimum number of weekly shifts/hoursBe available during peak retail operations (nights, weekends and holidays)Punctuality and consistent attendance Qualifications/ExperienceMinimum 2 years of leadership experience in a retail, hospitality, or service environmentProven ability to coach and inspire teams to achieve goalsStrong sales and client service skillsExcellent communication and interpersonal skillsComfortable in a fast paced and dynamic environmentQuick learner with ability to absorb and share product knowledge and trainingPhysically able to lift and carry up to 50 pounds Meaningful Rewards The compensation ranges between CAD$22.85 - CAD$28.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location. Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.