Interim Client Experience Lead

Job ID: 294611 Store Name/Number: BC-Kamloops (0878) Address: 208A-1320 Trans-Canada Highwa, Kamloops, BC V1S 1J2, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular Vacancy Status: This position is for an existing, open vacancy Your Role at Sephora: As an Interim Client Experience Lead , you'll harness your love for beauty and become the leader you are meant to be. You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you'll help create a high-performing, inclusive environment where everyone thrives. If you're a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful. Key Responsibilities

Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals

Drive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations

Coach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance

Train and develop Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives

Execute daily operations Assist with inventory, visual merchandising, and maintaining store standards

Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered

Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience

Flexible Scheduling and Reliability

Must meet the required minimum number of weekly shifts/hours

Be available during peak retail operations (nights, weekends and holidays)

Punctuality and consistent attendance

Qualifications/Experience

Minimum 2 years of leadership experience in a retail, hospitality, or service environment

Proven ability to coach and inspire teams to achieve goals