Intensive Case Coordinator

Key Responsibilities/Duties

• Build non-judgmental, trust based relationships with individuals who use substances and may experience houselessness, mental illness, or criminalization using trauma informed culturally safe, and person-centered approaches to support client autonomy.
• Conducting in-depth assessments of individuals’ housing, health, substance use, income, legal, and social needs identifying strengths, risks, goals, and objectives that align with their cultural values and traditional collaboration with the client.
• Obtain the required resources and services and support them in identifying alternative resources to meet service gaps. Respond to housing instability using harm reduction strategies and deescalation techniques providing emotional support and connecting clients with urgent resources (shelters, detox, mobile crisis teams).
• Provide support such as accompanying individuals to appointments, helping complete forms, or facilitating referrals.
• Conducts outreach in encampments, drop ins or street-based settings to connect with hard-to-reach clients.
• Maintain regular contact with individuals to reassess goals, track progress and adjust support, reassessing for safety concerns.
• Support collaborative contracts with community services including those within the criminal justice system, mental health, and health care systems, etc.
• Coordinate cross sector in system navigation support for case resolution example assessments, clinical planning, housing, urgent response, integrated response committee, etc.
• Build relationships with peer leaders, grassroots harm reduction groups, and service providers.
• Implement and maintain documentation and data in Microsoft, SharePoint, CRM system as required.
• Maintain accurate, timely case notes reflecting client interactions, progress, and needs.
• Update care plans and risk assessments in line with harm reduction principles.
• Ensure confidentiality and secure storage of client information in accordance with privacy laws.
• Schedule and confirm appointments with individuals including internal services and external references.
• Attend regular team meetings, supervision sessions, and interagency case conferences.
• Share relevant updates on client progress, emerging trends, or service gaps.
• Stay current with agency protocols, harm reduction, best practices, and legal requirements. Complete required training regarding confidentiality, cultural safety and overdose response.
• Partner with various agencies to leverage and coordinate services to ensure that individuals and caregivers meet their individual support needs.
• Provide services and support to individuals, meeting with them in the community at the agency or accompanying them to community appointments.
• Ensure proper consents are completed for reports to be released from clinicians and explain nature of consent.
• Arrange follow-up appointments with individuals’ caregivers and clinicians as needed.
• Provide information to individual families, support workers, and other community professionals.
• Ability to receive and process all applications for services, reviewing information to determine eligibility for support and identify nature and extent of support requested.
• Ability to look at the community first, to collaborate and build individualized solutions and to explore resources and programs available to all individuals.

Qualifications

• Bachelor's degree in Social Services, Mental Health Science or Social Service Worker.
• 3 years of experience working in the developmental service sector or a combination of education, training and experience supporting people with developmental and intellectual disabilities.
• Extensive knowledge and experience with trauma, addictions, mental health and houselessness.
• Demonstrate knowledge and skill in group facilitation, planning and case management, and the ability to promote and build consensus and resolutions.
• Highly developed interpersonal communication, both written and oral, organization, problem solving, advocacy, interviewing and active listening skills.
• Comprehensive theoretical and practical knowledge of the principles of harm reduction, trauma and concurrent disorders, and social determinants of health.
• Training or experience in cultural competency or cultural humility is preferred.
• Demonstrate ability to network and develop plans for complex issues.
• Proficient with Microsoft (Word, Excel, Power Point and Outlook).

Core Competencies

Working Conditions