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At Usherwood Office Technology, an Integration Services Specialist provides technical support for multifunction printers (MFPs), surveillance devices, audio visual displays, and phone systems through all phases of the device life cycle, from initial deployment to replacement.
This role will work closely with our Logistics, Service, Sales, Projects, and Client Services teams to inquire and support clients’ connectivity needs before, during, and after deployment.
An Integration Specialist responds to incoming client support requests via our ticketing system, phone, email, and Microsoft Teams.
A successful specialist will listen to a client’s issue, diagnose the nature of the problem, and provide remote support to remedy.
They assist with networking, document workflows, installing software/drivers, and maintaining printing related applications.
The specialist will be required to travel to customer sites when necessary to resolve client issues.
At Usherwood Office Technology, an Integration Services Specialist provides technical support for multifunction printers (MFPs), surveillance devices, audio visual displays, and phone systems through all phases of the device life cycle, from initial deployment to replacement.
This role will work closely with our Logistics, Service, Sales, Projects, and Client Services teams to inquire and support clients’ connectivity needs before, during, and after deployment.
An Integration Specialist responds to incoming client support requests via our ticketing system, phone, email, and Microsoft Teams.
A successful specialist will listen to a client’s issue, diagnose the nature of the problem, and provide remote support to remedy.
They assist with networking, document workflows, installing software/drivers, and maintaining printing related applications.
The specialist will be required to travel to customer sites when necessary to resolve client issues.
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“Our growth is mirrored by the quality of people we have invested in.” – Louis F.
Usherwood, CEO
Usherwood Office Technology is an Equal Opportunity Employer.
Visit us at www.usherwood.com
Family-owned U.S. regional office-technology provider serving Northeast organizations with managed IT, print, communications, and cybersecurity services.
Visit company websiteJobs and hiring trendsUSD 19-21 hourly / hour
Full-time
Entry
Onsite
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