Integration Solutions Engineer

Ensure every integration enters engineering fully de-risked: the partner API validated hands-on, gaps between product requirements and API capabilities identified and resolved early, and the partner relationship established and responsive. On an ongoing basis, serve as the integration subject matter expert supporting Tier II, intercepting integration-related support issues and distinguishing configuration, data, partner-side, and code defects before engineering engages.

Own the technical relationship with each integration partner; establish and maintain named technical contacts and support channels

Attend and run partner technical calls so engineers do not have to

Escalate and chase down partner-side blockers, sandbox access, credentials, and documentation corrections

Maintain a vendor "reality file" per partner: where docs are wrong, undocumented behaviors, rate limits, and quirks

Perform hands-on exploration of every partner API (Postman/curl) before engineering touches it

Validate auth flows first-hand (OAuth grants, SAML/SSO, API keys, token refresh), pagination, throttling, error semantics, webhook behavior, and sandbox vs. production differences

Verify the API can actually do what the PRD assumes, with evidence: working requests and sample payloads

Produce a working Postman collection plus annotated findings as a deliverable for each integration

Serve as Product’s primary technical counterpart for integrations; field integration questions that would otherwise go to backend engineering

Review PRDs against confirmed API capabilities before sprint commitment; flag gaps early

Where gaps exist, propose viable alternatives that still meet the customer need, working with product to adjust scope

Provide effort and risk signals to product for prioritization

Help product write technically accurate acceptance criteria and edge-case requirements

Contribute to integration roadmap sequencing based on partner readiness

Engineering Enablement

Serve as the on-call API subject matter expert during implementation; answer questions same-day or chase the answer from the vendor

Deliver an "integration brief" per project: auth, endpoints, field mappings, pagination, known quirks, sample payloads, and open questions resolved

Keep a reusable internal knowledge base of integration patterns across payroll/HRIS, TMS, telematics, LMS, and job boards

Intercept integration-related support issues alongside Tier II support; resolve directly where possible

Reproduce and triage integration defects to confirm whether an issue is configuration, data, partner-side, or a code defect before an engineer engages

Serve as the ongoing SME on each live integration: its data, behaviors, and capabilities

Own the discovery-gate checklist: no integration enters a sprint without validated auth, confirmed capabilities, and a signed-off integration brief

Track partner API changes and deprecations and give engineering advance warning

This role defines what the API can do; product defines what the customer needs; engineering defines how it is built

This role does not author PRDs or ship production code

This role is deliberately positioned at the intersection of engineering, product, and partners. A successful candidate will build deep fluency in customer needs, requirements definition, feasibility trade-offs, and roadmap sequencing, and is expected to pursue growth toward product management, technical product ownership, or solutions architecture.

All AvatarFleet team members are expected to demonstrate the following:

Ownership & Accountability – Take responsibility for outcomes, not just tasks

Customer Empathy – Understand client pain points and work to meaningfully solve them

Growth Mindset – Actively seek learning, feedback, and improvement

Grit & Resilience – Stay focused and adaptable in a fast-paced environment

Collaboration – Work effectively across teams with clear, respectful communication

Integrity & Trust – Act with honesty, discretion, and professionalism

AvatarFleet operates under the 4 G's mindset:

Grit

Gratitude

Giver

Growth Mindset

This position is performed in a remote work environment

Employees are expected to maintain a dedicated, professional workspace that supports focus, confidentiality, and productivity.

Reliable high-speed internet access is required to perform the essential functions of the role.

Regular use of a computer, video conferencing, and online collaboration tools is required.

Employees must be available during established core business hours and communicate proactively regarding schedule changes or availability.

This role requires the ability to remain focused for extended periods of time while working at a computer and engaging in virtual meetings.

The position may require flexibility to support business needs, including collaboration across time zones or during critical releases or client-impacting events.

All remote employees are expected to comply with company policies related to information security, confidentiality, and acceptable use of company systems.