Intake Operations Manager

• Experience & Industry Knowledge: 5+ years in legal intake or call center management, preferably in personal injury. Skilled in intake process structuring, workflow development, and QA. Familiar with case management software like SmartAdvocate or Captura.
• Analytical & Data-Driven Approach: Strong analytical mindset with experience tracking intake metrics and optimizing processes. Skilled in KPI dashboard development for data-driven decisions.
• Process & Quality Assurance Expertise: Experienced in setting intake quality standards, onboarding, and training. Strong documentation skills for SOPs and protocols.
• Leadership & Communication Skills: Proven ability to lead and improve intake teams. Strong collaboration and communication skills to align with leadership and coordinate across departments.
• Operational Mindset & Problem-Solving Ability: Highly organized, managing multiple intake roles efficiently. Proactive in identifying and solving inefficiencies. Detail-oriented with strong data management skills.

Why you should work here:

• Dynamic Pace: Immerse yourself in a setting where dedication meets agility. Our ethos is work-centric, ensuring tasks are seen through completion, mirroring the ebbs and flows of the legal industry's demands.
• Culture of Grit: Here, tenacity, responsiveness, and self-driven ambition are the cornerstones of success.
• Autonomy and Empowerment: We value self-sufficiency and the ability to autonomously navigate through challenges.
• Entrepreneurial Spirit: Embrace a start-up mentality within a supportive structure, where adding value, evolving processes, and pivoting strategies are part of the norm.
• Continuous Improvement: Join a team that believes in constant evolution. Stagnation is not an option; we are always moving forward.

Additional perks:

• Health, Dental and Vision: We offer comprehensive medical, dental, and vision coverage to keep you and your family healthy.
• Retirement: Secure your future with our competitive retirement savings plan.
• PTO: Take advantage of generous paid time off, including vacation, sick days, and personal time.

as Intake Operations Manager is more than just a position; it's an opportunity to make a significant impact on the lives of our clients and the efficiency of our operations.

Your expertise and dedication will be instrumental in ensuring that our intake processes are both effective and compassionate, setting the stage for successful client relationships and legal outcomes.

We invite you to bring your skills and passion to our team, where you can contribute to a legacy of justice, empathy, and excellence.