Insurance Customer Service Representative - Full Time

Essential Duties and Responsibilities

• Assist with management of a portfolio of clients by assisting with renewals/retention of current clients.
• Maintain files and documents in accordance with office procedures.
• Deliver excellent customer service for benefit, billing or claims questions.
• Assist with monitoring and reporting on plan performance.
• Update policy changes or inform clients of upcoming policy regulations or requirements.
• Assist with preparation of renewal quotes by assisting with analyzing and spreadsheeting the quotes for the client.
• Assist with compliance for employer regulations and requirements.
• Assist with providing plan education or amendments as necessary.
• Other duties as assigned.

Qualifications, Experience, and/or Abilities

• Experience as an insurance customer service representative or other insurance position is preferred but we will provide training as needed.
• Excellent verbal and written communication skills as well as a strong sense of accountability.
• Strong interpersonal skills and professionalism in both in a team environment and autonomously.
• Ability to handle situations in a calm, courteous and professional manner.
• Customer focused to establish and maintain effective relationships.
• Intermediate level of experience in Microsoft Office products: Word, Excel, Outlook and PowerPoint.
• Be accurate with attention to detail.
• Exhibit problem resolution skills.
• Flexibility and adaptability to changing priorities, deadlines and technology.

Education and/or Experience