Insurance Client Systems - SalesForce

POSITION SUMMARY

ROLES & RESPONSIBILITIES

• Independently gather, analyze, and refine complex business requirements, partnering directly with business stakeholders across time zones • Lead design of technical and functional implementation solutions from business requirements, with minimal oversight • Architect and build solutions leveraging Salesforce.com Configuration technologies (objects, flows, formula fields, reports and dashboards, AppExchange products), applying best practices and scalable design patterns • Define and oversee test strategy, including Unit and Integration testing, ensuring quality across the team's deliverables • Lead troubleshooting efforts and resolve complex issues during functional testing and UAT phases using advanced Salesforce debug tools • Drive business and technology discussions for requirement gathering analysis, prototyping, design reviews, and testing; represent the team in cross-functional and leadership conversations • Design and govern scalable data models within Salesforce, applying sound object-oriented architecture principles • Own deployment and post-production support of solutions in the Salesforce.com environment, leveraging scratch orgs and partnering with our tech lead on CI/CD best practices • Proactively identify risks, dependencies, and opportunities for process improvement, escalating and resolving issues with limited guidance • Ensure effective communication and coordination across offshore and onshore teams, accommodating overlapping working hours as needed • Support our end users with their onboarding questions and issues

QUALIFICATIONS

• Strong business acumen with the ability to influence stakeholders and drive alignment • At least 8–10 years of experience as a Salesforce.com functional analyst/consultant, including demonstrated experience designing and delivering complex configuration-based solutions • Proven experience mentoring or leading junior analysts/developers • Significant relevant experience in the Financial Services industry, ideally with Financial Services Cloud • Passion for technology, architecture, and problem solving at scale • Strong experience with object-oriented design and SQL or Excel • Demonstrated ability to work independently and take ownership of deliverables in a distributed team model • Strong work ethic, teamwork, and cross-cultural collaboration skills • Ability to ramp up quickly and adapt to shifting priorities • Excellent written and verbal communication skills in English, with experience working with U.S.-based stakeholders • Flexibility to accommodate overlapping hours with onshore teams as needed • Ability to work in a very fast-paced, ambiguous environment • Salesforce certifications preferred (e.g., Administrator, Platform App Builder, Financial Services Cloud)
• KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.
• KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email Benefits@kkr.com . Emails sent for unrelated issues, such as following up on an application, will not receive a response.
• If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.kkr.com/careers because of your disability. You can request reasonable accommodations by sending an email to Benefits@kkr.com . Only emails left for this purpose will be returned.
• Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.