oracle
Instrument Reference Data – Service Delivery Manager - Senior Associate
JPMorgan Chase
Bournemouth, GBR
Full-time
Senior
Onsite
Discovered 1 weeks ago
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Job responsibilities
- Shape and evolve the Global operating model to deliver best-in-class instrument data services across Securities Services, Markets, and AWM.
- Serve as the trusted point of contact for senior stakeholders across IRD and the lines of business, building enduring partnerships and enhance client experience across the region.
- Drive operational excellence through timely execution, proactive stakeholder engagement, and disciplined issue resolution and escalation.
- Chair and represent EMEA governance forums, providing a clear voice on Product, operational performance, technology change, and process evolution.
- Lead strategic Product and Operations initiatives that advance productivity, process simplification, and automation across the platform.
- Contribute meaningfully to the firm's annual productivity agenda by driving efficiency and value-creation opportunities.
- Deliver insight-led analysis for high-impact projects shaping the future of the Global strategic reference data platform, drawing on deep knowledge of IRD and downstream LOB architecture.
- Partner seamlessly with IRD Product, Operations, and Technology teams to deliver integrated, client-focused outcomes.
- Own the end-to-end governance agenda for the businesses supported, setting the standard for transparency, accountability, and service quality.
Required qualifications, capabilities, and skills
- Experience in Financial Services, ideally in Project Management / Relationship Management, Service Delivery, or Data Management.
- Proven track record of managing senior stakeholders across diverse business functions.
- Strong analytical skills, with hands-on experience in data collation, analysis, and presentation.
- Excellent communication and influencing skills, with the ability to collaborate effectively across levels and disciplines in a global, virtual environment.
- Strategic mindset, with a clear understanding of data, technology, and the risk and control landscape.
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