Instructional Designer

Develop an expert understanding of Clio’s customer segments and role-based personas to create tailored training plans that ensure customers consume the right courses at the right time.

Analyze learning analytics and user feedback to recommend improvements to existing courseware and upcoming development projects.

Perform administrative responsibilities and implement AI-enabled optimizations in Clio’s customer-facing Learning Management System and Help Sites including learning path creation, course uploads, user management, reporting, certification tracking, and troubleshooting.

Follow and optimize development methodologies to build training content and maintain deliverables incorporating customer feedback and product enhancements.

Contribute to Customer Education’s operational practices by suggesting enhancements to intake processes, project management, and roadmap planning.

Discover and champion new ways to creatively produce content that engages our audience and succeeds at scale using the latest AI technologies and tools

Proven experience in instruction design, eLearning, and content authoring in a fast-paced, high-growth environment.

University degree in a related field including, but not limited to, media, production, learning, social sciences, marketing, or business administration.

Ability to manage and prioritize multiple projects, deliverables, and competing priorities with a proven record of success.

Experience localizing or adapting content for multiple markets or languages, and working across regions, cultures, or time zones.

Experience with eLearning development tools (e.g. Articulate 360, Parta, Adobe Captivate, Pendo, etc.), Learning Management Systems and Help platforms (e.g. LearnUpon, Zendesk, Docebo, etc.), and related content creation solutions.

A keen interest in improving your craft with AI, and the ability to get up to speed on our industry and product offerings quickly.

A university degree in a related field including, but not limited to, media, production, learning, social sciences, marketing, or business administration.

A professional working knowledge of Spanish.

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits and dental coverage

Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

Flexible time off policy

Pension contribution

Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

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*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.