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Insights & Research Manager
Cara Jewellers
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 2 weeks ago
Customer segmentationCustomer personas and journey insightsMarket and competitor intelligenceQuantitative researchQualitative researchSurvey design
Free
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Customer segmentationCustomer personas and journey insightsMarket and competitor intelligence
Key Skills for This Role
Customer segmentationCustomer personas and journey insightsMarket and competitor intelligenceQuantitative researchQualitative researchSurvey design
Full Job Posting
Company and Function
Cara Jewellers is a Dubai-born jewellery house with 20 years of heritage.
The company is building an insights and research function to inform brand, product, CRM, and retail decisions with customer and market intelligence.
What You Will Do
- Build customer segmentation, personas, and journey insights across retail, digital, and CRM.
- Lead market and competitor intelligence across UAE and global luxury jewellery.
- Design and run surveys, interviews, and focus groups, and manage external agencies.
- Turn customer data into strategy alongside the CRM team and Salesforce ecosystem.
- Support product, collection, and retail or customer-experience insights, including post-launch analysis.
- Deliver insight-led dashboards and recommendations to the CMO and senior leadership.
What You Bring
- Bachelor's degree in Market Research, Marketing, Business, Economics, Statistics, or a related field.
- At least 5 years of experience in market research, consumer insights, or analytics.
- Strong quantitative and qualitative research skills, with Excel and PowerPoint proficiency.
- Sharp storytelling with data and a commercially minded approach.
- Fluent English; Arabic is advantageous.
- Luxury, jewellery, fashion, or premium retail experience is advantageous.
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