Inside Sales Support Representative

• Prepare quotes, proposals, renewal documents, and related commercial materials using approved templates and pricing guidance.
• Coordinate with sales leadership, operations, and technical resources to ensure proposals are accurate, timely, and aligned with customer requirements.
• Track proposal status and follow up with prospects and customers to keep opportunities moving toward close.

• Update and maintain Zoho CRM data to provide accurate and actionable insight into pipeline activity, renewal timing, and smaller deal progression.
• Ensure all assigned opportunities include clear notes, next steps, close dates, revenue classification, and stakeholder information.
• Support sales process discipline by maintaining task follow-up, quote tracking, and deal stage accuracy across assigned opportunities.

• Track performance against goals related to smaller closed-won projects, renewals, service offerings, and ARR growth.
• Provide regular updates to sales leadership and Account Executives on renewal status, active follow-up items, forecasted close timing, and at-risk opportunities.
• Help identify patterns in win rates, renewal outcomes, and service demand to support strategic decision-making and process improvement.

• Work with cross-functional teams, including Marketing, Operations, Finance, and Delivery, to ensure smooth coordination from opportunity development through booking and handoff.
• Collaborate with customer-facing teams to ensure renewals and recurring service opportunities are proactively identified and managed in advance of expiration dates.

• Experience in technology, industrial automation, software services, or AI-related industries is a strong plus.
• 3+ years of experience in inside sales, sales support, business development, account coordination, or related roles.
• Experience supporting Account Executives, service-related offerings, and managing transactional or lower-complexity deals in a B2B environment.
• Familiarity with CRM systems (Zoho preferred), Microsoft Office Suite, and collaboration tools such as Teams/SharePoint.
• Strong organizational and interpersonal skills with the ability to manage multiple customer and internal follow-up items simultaneously.
• Excellent oral and written communication skills.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Willingness to take on diverse responsibilities and adapt to changing priorities.

This role is a critical partner to the sales team, helping Account Executives focus on larger strategic pursuits while ensuring smaller project opportunities, renewals, and recurring service revenue are consistently managed and closed.

Duties are performed in an office environment but may also require travel to customer sites/locations.

Must be willing to travel approximately 30%; must be willing to work in a variety of manufacturing facilities.

Minimal exposure to excessive noise or adverse environmental issues.

Must be able to sit and/or stand for prolonged hours consistent with the average workday; to operate a computer and other office equipment, including but not limited to computer, printer, etc.

InflexionPoint is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, religion, color, sex, sexual orientation, age, national origin, marital status, genetic information, pregnancy, disability, or any other protected characteristic as outlined by federal, state, or local laws.

InflexionPoint is looking for dedicated individuals to join our team and share in our success.

The Company provides a supportive and engaging work environment that demonstrates that we value our employees.

Our employees receive competitive salary, performance-based advancement, paid time off (PTO), health benefits and 401(k) with employer match, as well as other great incentives.

Qualified applicants may submit their resume for consideration.