Inside Sales Representative

Deliver low-cost-to-serve account coverage

Follow defined rules-based segmentation and engagement models

Collaborate with Account Managers on: Escalations Transitioning accounts (upgrade/downgrade) Identifying accounts with growth potential

Escalations

Transitioning accounts (upgrade/downgrade)

Identifying accounts with growth potential

Conduct outbound calls, digital marketing and email outreach to assigned accounts

Follow up on active proposals, discussions and opportunities

Identify and progress upsell and cross-sell opportunities

Monitor account conduct, portfolio trends for early risk signals

Maintain by way of CCRIS logging or CRM: Customer interactions Pipeline progress Forecast updates

Customer interactions

Pipeline progress

Forecast updates

Process inbound enquiries and provide quick turnaround responses

Review account portfolio by segmentation:

Prioritise activities based on customer engagement requirements, growth opportunities, retention considerations and customer experience outcomes.

Conduct pipeline review and forecasting updates

Align with Account Managers on: Account transitions Growth opportunities

Account transitions

Growth opportunities

Execute targeted campaigns (e.g., vendor programs, seasonality, new product lines)

Revenue growth across assigned accounts (%)

Increase in share of wallet

Cross-sell / upsell conversion rates

Contribution margin improvement

Management of low-income accounts to maintain profitability

Ready to work for a company that is Partnering for a Better World!

Two working days per year volunteering for a local charity.

Health and Wellness program including healthy food, free health checks, fun health & vitality activities.

Flexible hours with possibility to work from home

Career development opportunities: online learning, member development programs.

Click this link for an overview of all the benefits in your region.

“We not only live up to the expectations of our customers for today but also anticipate their market needs of tomorrow.”

DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows:

Connection – Build meaningful connections with other members

Health – Manage mental, emotional, and physical health

Finance – Provide learning opportunities to help members achieve personal financial health

Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members, and the wellbeing of our members matters to DLL!

The position will close as soon as we find a suitable candidate

The selection process may involve an assessment.

Applications via email will not be reviewed. Please apply online via our career website: www.workingatdllgroup.com

DLL’s referral program applies

For more information, you can contact our talent acquisition partner Indie Bayliss on indie.bayliss@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation. .