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Inside Sales Representative
Overhead Door
Edmonton, CAN
Full-time
Entry · 1+ years experience
Onsite
Discovered 3 weeks ago
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Responsibilities
- Answering incoming calls
- Dealing with walk in customers and providing product information
- Preparing quotes and estimates
- Following up on all quotes
- Providing excellent customer service
- Supporting joint sales, marketing and communications related activities
- Updating and maintaining customer lists
- Assisting with processing of warranty claims
- Supporting the Residential division as needed
- Participating in and supporting trade shows
- Communicate with the Field Operations department/Install Coordinator for project scheduling
- Maintain positive customer relationships, for CDS, in collaboration with the local Branch Manager and sales team
- Maintain a positive attitude and communication style with customers and employees in all circumstances
- In conjunction with the sales team, maintain the quote log for the division
- Ensure all quotes and bids adhere to gross margin expectations for the division
- Being an advocate for customer online reputation management campaigns to drive customer reviews and feedback
- Provide coverage to various positions in the branch as needed
- Any duties otherwise directed by the Branch Manager Skills:
- Customer service savvy and above average communication, written and verbal
- Above average computer skills with working knowledge of MS Outlook (including calendar)
- Ability to prioritize tasks and strong communication skills
- Superior resourcefulness, integrity, and strong work ethic
- Very organized with great attention to detail
- Ability to work in a team environment
Qualifications
- 1-3 years of experience in customer service or related experience
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