Inside Sales Contract Specialist
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Key skills for this role
Role Overview
Support the sales team by preparing proposals, quotations, and costing sheets.
Coordinate internal and external stakeholders to move opportunities through the full sales cycle.
Support new PSA and L&M business, manage renewals, and coordinate handover through order processing.
Key Skills for This Role
Full Job Posting
What You Will Do
Support the sales team by preparing proposals, quotations, and costing sheets.
Coordinate internal and external stakeholders to move opportunities through the full sales cycle.
Support new PSA and L&M business, manage renewals, and coordinate handover through order processing.
Core Responsibilities
- Prepare techno-commercial proposals, quotations, tender submissions, and detailed costing sheets.
- Engage customers, facility management companies, contractors, consultants, and business partners to clarify scope and requirements.
- Coordinate with Account Managers, Sales Engineers, Operations, and other internal teams on customer solutions.
- Manage bid documentation, customer follow-up, renewal quotations, internal approvals, and order processing.
- Review scope documents and tender requirements for commercial, technical, and contractual considerations.
- Maintain accurate opportunity, quotation, customer interaction, and order records in the CRM system.
- Coordinate order handover, provide product and service information, and support issue resolution.
- Receive LPOs and contracts, route them for processing, and obtain required DOA approvals.
- Ensure compliance with company standards, contractual obligations, approval processes, and governance requirements.
Ways of Working
- Handle proposals, approvals, and order steps accurately and on time.
- Clarify scope early, remove blockers, and align the appropriate stakeholders.
- Use feedback and problem-solving to improve proposal quality and responsiveness.
- Share information openly and collaborate to create practical customer solutions.
- Balance technical detail and commercial discipline to support recurring business growth.
What We Look For
- Bachelor’s degree in Business Administration, Engineering, or a related field.
- 1-2 years of experience in inside sales or customer support, preferably in Security or IT solutions.
- Strong communication and negotiation skills.
- Experience coordinating with customers, front-line teams, and inside sales teams.
- Proficiency in CRM tools and Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
- Ability to manage multiple priorities and work well under pressure.
Nice to Have
- Exposure to Fire, HVAC, Controls, or Security solutions.
- Experience supporting PSA, renewal, or recurring service business.
- Familiarity with tenders, quotation preparation, or contract administration.
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