Inside Sales / Business Development Representative

Perks

• Competitive benefits plan, including an Employee Assistance Program; eligible after 3 months
• Learning opportunities to help you grow and support your professional development
• Proactive and knowledgeable management
• Generous employee discounts

Work Schedule

• 8-hour shift (not including lunch) during 5 working days assigned between the following operating hours:
• Monday to Friday: 8:00am to 9:00pm
• Saturday to Sunday: 8:00am to 6:00pm
• This is an in-office role and you will be required to work in the Thornhill Hyundai office for all scheduled shifts.

Job Responsibilities

• Managing all inbound and outbound communication – Respond to all Customers inquiries though phone or email providing the highest degree of customer service.
• Coordinating appointments – Coordinate customer’s appointments to fit both the needs of the customers as well as the needs of the dealership.
• Data Management – Accurately review and enter all customers’ appointments, inquiries and/or concerns into the dealership’s software ecosystem.
• Create and foster relationships with customers to help generate sales growth
• Build personal rapport with our customers
• Working directly with management teams to provide to customers the best experience
• Hit individual goals and overall team objectives
• Open and be receptive to new ideas and adapt easily to change
• Customer satisfaction
• Contribution of ideas to upper management in streamlining processes and looking for ways to improve any gaps in the current process
• Dependable and bring a great attitude and positive energy every day
• Opportunity for growth within the organization

Qualifications