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Key skills for this role
The Inside Sales Associate plays a critical role in engaging inbound leads, nurturing customer relationships, and driving qualified site visits for our premium managed co-living spaces. The role demands disciplined follow-up, structured communication, and strong CRM hygiene to ensure every lead is efficiently progressed through the customer journey; from inquiry to booking.
Key Responsibilities
Published 8 months ago
Department: Pre-Sales
The Inside Sales Associate plays a critical role in engaging inbound leads, nurturing customer relationships, and driving qualified site visits for our premium managed co-living spaces. The role demands disciplined follow-up, structured communication, and strong CRM hygiene to ensure every lead is efficiently progressed through the customer journey; from inquiry to booking.
Key Responsibilities
Call every new lead assigned in the CRM within the defined turnaround time (TAT).
Maintain a professional and consultative communication tone while explaining the Yukio concept and offerings.
Skip the repetitive application forms
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Log every call attempt, outcome, and next action in CRM.
Execute the complete call-attempt cycle for unresponsive customers before marking leads as dropped.
Maintain consistent follow-ups across WhatsApp and calls to maximize conversions.
Fix customer-preferred visit slots, update CRM with accurate scheduling details, and confirm attendance.
Coordinate with on-site sales teams and ensure seamless experience during property visits.
Complete CRM updates before handover to sales, including customer details and lead ID.
Share lead handover communication with sales to ensure clarity and continuity.
Reconnect with customers post-visit to identify objections, clarify doubts, and support booking closure.
Collaborate closely with the sales team to address specific concerns and maintain engagement.
Record every customer interaction with accurate tagging, comments, and next-step actions.
Avoid using external trackers, ensuring CRM remains the single source of truth.
TCG-owned Indian private company providing AI-enabled community-management, co-living, and real-estate operations services.
Visit company websiteJobs and hiring trendsINR 40000-50000 monthly / month
Contract
Entry · 1+ years experience
Onsite
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