Inside Sales and Service Representative - Order Management

• Act as key customer contact to provide information to customers on complete sales cycle from order acceptance through delivery.
• Accurately enter, manage and balance sales and service agreements.
• Follow up with customers and outside sales team to provide order status updates.
• Manage inventory to stocking levels. Receive stock and/or service parts, load and/or off load trucks and coordinate the return of equipment as needed.
• Ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance.
• Operate forklift within compliance as needed.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
• Prepare all sales and activity reports, presentations, studies and research as requested.
• Mentor peers and share best practices with those less experienced as needed.

• 2+ years of experience in customer service-related role
• 2+ years of experience using Microsoft Office computer applications

• Technical background highly preferred
• Excellent verbal and written communication skills
• Customer service focus – understand the need, solve problems, and respond in an efficient manner
• Organizational skills – ability to manage time and multi-task.

• Associate or bachelor's degree in engineering or a similar technical field
• Technical background
• Experience using Salesforce

• This position will be based in one of the above Customer Centers, and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%).

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being.

Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better.

Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs.

Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings.

These benefits are our commitment to you, so you can be your best at work and beyond.

The total pay range for this role, including incentive opportunities, is $55,000 - $85,000.

The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs.

The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

At Ingersoll Rand, it is not typical for a candidate to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case.?

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities.

Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions.

Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.

For more information, visit www.IRCO.com.