Inquiry Specialist (Legal Intake) – Dubai | Full-time | Immediate start

Overview

Inquiry Team

Responsibilities

• **Respond to new leads within 10 minutes**
• (during your shift) via WhatsApp, phone, and email using firm scripts and tone.
• Qualify matters,
• book consultations
• , manage calendars, and confirm attendance.
• **Attend selected consultations**
• , capture
• MoM (minutes of meeting)
• , and log action items and deadlines.
• **Update and manage all records in monday.com**
• (statuses, owners, due dates, notes, files).
• **Follow up end-to-end**
• : from first contact
• until the case proceeds (retainer signed/payment received) or is formally closed
• after consultation.
• **Track and follow up on quotations**
• : send, clarify, re-issue if needed, and pursue to signature or formal decline.
• Produce accurate handovers to lawyers; safeguard confidentiality and data protection.
• Hit weekly KPIs: 10-min SLA adherence, consultation bookings, conversion to retainer, data accuracy, and closed-loop follow-ups.

Requirements

• Excellent written and spoken

English

Arabic

• is a plus.
• 1–3 years in intake, customer service, or sales ops;
• law-firm or legal exposure
• is an advantage.
• **monday.com**
• proficiency (or fast learner) and comfort with CRMs, calendars, and WhatsApp Business.
• Strong note-taking; able to draft clear

Mom

• and summarize next steps.
• Process discipline, attention to detail, and calm, professional client etiquette.

Training & Compensation

• **Structured onboarding:**
• 2 weeks at 50% salary
• with assessments on scripts, monday.com workflows, compliance, MoM quality, and follow-up standards.
• On passing: full salary (DOE) + performance incentives where applicable.
• Benefits and growth path discussed at interview.