smartrecruiters
Infrastructure Support Senior Engineer-Infrastructure Management
Sopra Steria
Noida, IND
Full-time
Executive
Onsite
Discovered 4 weeks ago
ServiceNowITILActive DirectoryOperating systemsMS OfficeGoogle Workspace
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
ServiceNowITILActive Directory
Role Overview
• Manage calls, emails, chats, incidents, and alerts using the Service Now ticketing tool, ensuring all necessary details are recorded and issues are addressed promptly.
• Document all incidents, alerts, events, and problems using standard reporting methods.
• Quickly addressed and escalated issues as necessary.
• Utilize checklists to ensure that identified problems are properly addressed.
• Adhere to ITIL standards and the company’s quality management system to meet service level agreements (SLAs).
• Possess knowledge of computer systems, IT infrastructure, printers, networks, servers, and their components.\
• Support users for Logging – Incidents, Requests and Changes.
• Coordinate tickets to closure and handle some basic activities
• French Time zone to be adhered with France Holiday calendar.
Key Skills for This Role
ServiceNowITILActive DirectoryOperating systemsMS OfficeGoogle Workspace
Full Job Posting
Job Responsibilities
- Manage calls, emails, chats, incidents, and alerts using ServiceNow.
- Record all necessary incident details and address issues promptly.
- Document incidents, alerts, events, and problems using standard reporting methods.
- Address and escalate issues as necessary.
- Use checklists to ensure identified problems are properly addressed.
- Follow ITIL standards and the company quality management system to meet SLAs.
- Support users with incident, request, and change logging.
- Coordinate tickets through closure and handle basic support activities.
- Provide occasional on-site support for end users.
- Work according to the French time zone and France holiday calendar.
Mandatory Skills and Qualifications
- 2-4 years of total professional experience.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Sopra Steria
Senior Business Consultant - Supply Chain & Industrial Transformation Consulting Manager
Broughton, GBR
SeniorFull-time
Discovered TodayView →
Specialist Case Worker - The Children's Funeral Fund for England
Blackpool, GBR
EntryPart Time, Contract
Discovered TodayView →
Java Technical Lead (React)
Noida, IND
JuniorFull-time
Key Responsibilities: Lead and support a team of Java/React developers. Develop, review, and maintain high-quality code based on business and technical requirements. Perform code reviews and enforce coding standards, qua
Discovered TodayView →
Senior Business Consultant - Supply Chain & Industrial Transformation Consulting Manager
Broughton, GBR
Discovered TodayFull-time
Support Analyst
Hemel Hempstead, GBR
Discovered TodayFull-time
Managing Security Architect
Stratford, GBR
Discovered TodayFull-time
Senior Legal Counsel
London, GBR
Discovered TodayFull-time
Specialist Case Worker - The Children's Funeral Fund for England
Blackpool, GBR
Discovered TodayPart Time, Contract
COBOL DB2 Module Lead
Noida, IND
Discovered Today
Developer - FullStack (.NET/REACT)
Bengaluru, IND
Discovered Today
Java Technical Lead (React)
Noida, IND
Discovered TodayFull-time