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Infrastructure Support Senior Engineer-Infrastructure Management
Sopra Steria
Noida, IND
Full-time
Executive
Onsite
Discovered 3 weeks ago
Free
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• Manage calls, emails, chats, incidents, and alerts using the Service Now ticketing tool, ensuring all necessary details are recorded and issues are addressed promptly.
• Document all incidents, alerts, events, and problems using standard reporting methods.
• Quickly addressed and escalated issues as necessary.
• Utilize checklists to ensure that identified problems are properly addressed.
• Adhere to ITIL standards and the company’s quality management system to meet service level agreements (SLAs).
• Possess knowledge of computer systems, IT infrastructure, printers, networks, servers, and their components.\
• Support users for Logging – Incidents, Requests and Changes.
• Coordinate tickets to closure and handle some basic activities
• French Time zone to be adhered with France Holiday calendar.
Full Job Posting
Job Description
- Manage calls, emails, chats, incidents, and alerts using the Service Now ticketing tool, ensuring all necessary details are recorded and issues are addressed promptly.
- Document all incidents, alerts, events, and problems using standard reporting methods.
- Quickly addressed and escalated issues as necessary.
- Utilize checklists to ensure that identified problems are properly addressed.
- Adhere to ITIL standards and the company’s quality management system to meet service level agreements (SLAs).
- Possess knowledge of computer systems, IT infrastructure, printers, networks, servers, and their components.\
- Support users for Logging – Incidents, Requests and Changes.
- Coordinate tickets to closure and handle some basic activities
- French Time zone to be adhered with France Holiday calendar.
Mandatory Skills
- Strong understanding of operating systems, MS Office, Google Workspace, Active Directory, VPNs, ServiceNow, firewalls, and network devices.
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