Infrastructure Operations Operator (Sauda)

Support the day-to-day operation of Nscale's AI data centre infrastructure.

Monitor operational activities and ensure adherence to agreed Service Level Agreements (SLAs).

Troubleshoot hardware, software, networking, and infrastructure-related issues.

Take ownership of complex operational problems and drive them through to resolution.

Support the availability, reliability, and performance of mission-critical infrastructure.

Lead and support incident response activities, including troubleshooting hardware and software issues.

Assess operational issues, determine appropriate actions, and escalate complex problems when required.

Coordinate with internal engineering and infrastructure teams during critical incidents.

Contribute to root cause analysis and actions designed to prevent recurring issues.

Handle advanced customer support requests and technical escalations.

Work with internal teams to ensure customer-impacting issues are resolved effectively.

Provide clear and timely communication during operational incidents.

Maintain a strong customer service mindset while balancing technical and operational priorities.

Mentor and train junior operators, helping develop their technical and operational capabilities.

Share knowledge and operational best practices across the team.

Support colleagues in resolving complex technical issues.

Contribute to a culture of ownership, accountability, and continuous learning.

Coordinate with vendors for hardware replacements, maintenance, and technical support.

Support hardware installation, replacement, and break-fix activities.

Work with internal and external stakeholders to ensure infrastructure issues are resolved efficiently.

Contribute to the continuous improvement of operational workflows, processes, and procedures.

Create and maintain accurate operational documentation and runbooks.

Identify opportunities to improve efficiency, reliability, and consistency across data centre operations.

Support business-related infrastructure projects and operational improvement initiatives.

2+ years of experience in data centre operations, infrastructure operations, technical support, or a similar environment.

Strong understanding of data centre operations, server hardware, and networking concepts.

Proven ability to diagnose and resolve complex technical problems.

Experience working within operational environments governed by SLAs and service management processes.

Strong analytical and problem-solving skills.

Ability to support and mentor less experienced team members.

Relevant technical certifications or equivalent practical experience.

Good understanding of server hardware and data centre infrastructure.

Knowledge of networking fundamentals and infrastructure connectivity.

Experience troubleshooting hardware and software issues.

Ability to quickly understand technical concepts and apply structured troubleshooting approaches.

Experience working within large-scale or mission-critical data centre environments.

Hands-on server installation, maintenance, or break-fix experience within a technology organisation.

Exposure to cloud, HPC, AI, or GPU infrastructure environments.

Experience supporting customer-facing infrastructure services.

Highly organised, diligent, and detail-oriented.

Self-starter who is curious and quick to learn.

Comfortable solving problems and making decisions in ambiguous, fast-moving situations.

Strong communicator who can build effective relationships across technical and non-technical teams.

Comfortable influencing stakeholders without direct authority.

Strong customer service ethic and commitment to delivering high-quality outcomes.

Calm and methodical when responding to incidents and operational challenges.

Willing and able to work shifts, participate in on-call rotations, and support extended hours during critical incidents when required.

Willing to travel to other Nscale data centre locations as required.

At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core.

Highly competitive package (base + equity) with reviews every 12 months. 🚀

Join one of the fastest-growing AI infrastructure companies — your chance to work hands-on with the infrastructure powering the next generation of AI. ✨

Expect a dynamic progression plan tailored to your ambitions. Grow by solving complex operational challenges, developing your technical expertise, and taking increasing ownership across our data centre operations.

Human-First Flexibility: We treat you as humans first. 🫶🏽 We trust Nscalers to deliver while recognising the importance of balance and wellbeing.

Learning & Development: Build your expertise through hands-on experience, technical training, and exposure to cutting-edge AI and GPU infrastructure.

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there's anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

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