Infrastructure Operations Engineer

Infrastructure Projects & Operational Delivery

Manage infrastructure projects, including installations and upgrades

Support deployments and operational tasks across additional data centres as required

Adapt to customer-driven operational demands, including specialist support outside core business hours

Travel to other Nscale data centres to assist colleagues and support business needs

Critical Systems Monitoring & Reliability

Monitor critical systems including power, cooling, and network connectivity

Maintain data centre infrastructure to support efficiency, reliability, and scalability

Respond to critical incidents during out-of-business hours when required

Work shifts and participate in on-call cover as part of operational support

Incident Management & Customer Support

Handle escalated customer support issues in line with business SLA requirements

Investigate major incidents to identify root causes

Recommend long-term fixes to prevent repeat issues

Provide specialist technical support when customer needs require extended coverage

Automation & Continuous Improvement

Design automation scripts and tools to optimise operational processes

Implement automation solutions using relevant tooling and scripting capabilities

Collaborate with cross-functional teams on capacity planning initiatives

Drive infrastructure optimisation through practical, scalable improvements

Service availability and reliability

SLA adherence on escalated customer support issues

Major incident root cause analysis and long-term fix implementation

Infrastructure project delivery for installations and upgrades

4+ years of experience in data centre environments

Expertise in server administration, virtualization, and networking protocols

Experience with automation tools such as Ansible, PowerShell, or Python

Hands-on server experience within a tech organisation

Strong problem-solving and analytical skills

Advanced technical certifications

Ability to make decisions on complex topics in ambiguous, results-driven environments

Confidence influencing without authority and building relationships with senior stakeholders

Highly organised, diligent, and able to move work forward independently

Strong customer service ethic; exposure to large-scale data centre environments is a plus

At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core.

Highly competitive compensation package (base + bonus + equity), with performance reviews every 12 months. 🚀

Join one of the fastest-growing AI infrastructure companies — your chance to directly shape how global AI capacity is planned and deployed. ✨

Expect a dynamic progression plan tailored to your ambitions. Grow by leading critical cross-functional initiatives and shaping capital strategy — always with our full support.

Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

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