Infrastructure Manager

Position Overview

Team Leadership & Culture

• Lead, mentor, and develop the SRE and infrastructure team; set clear career paths, goals, and performance expectations.
• Foster a culture of ownership, continuous improvement, and technical excellence aligned with SiFiu2019s values: Customer Centricity, Product-First Mindset, and Data-Driven Excellence.
• Partner with Product and Engineering teams to ensure infrastructure supports secure, reliable product delivery.

Infrastructure Architecture & Engineering

• Own and actively contribute to infrastructure architecture decisions, including reviewing and designing cloud-native and hybrid solutions to support scalability, security, and performance.
• Lead the hands-on design, implementation, and maintenance of secure, scalable, and resilient cloud and hybrid infrastructures, including deployment pipelines and system hardening.
• Perform regular architecture and system health assessments to proactively identify risks, bottlenecks, and improvement opportunities; translate findings into actionable engineering work.
• Act as a technical authority in infrastructure and DevOps, providing guidance across teams and ensuring alignment with SiFiu2019s long-term technology strategy.

Reliability & Incident Management

• Define and enforce SLAs, SLOs, and error budgets; ensure system performance meets or exceeds targets through proactive monitoring, alerting, and automation.
• Provide hands-on support during critical incidents, including deep technical troubleshooting, root cause analysis, and system recovery u2014 acting as the most senior technical responder when needed.
• Lead production readiness reviews, post-incident reviews, and disaster recovery drills; maintain and validate business continuity frameworks.
• Track and meet clear reliability KPIs, including system uptime targets (e.g., >99.95%).

Security & Access Control

• Develop and enforce robust access control processes; ensure system access is authorized, reviewed regularly, and provisioned or de-provisioned in a timely manner.
• Collaborate with the Cybersecurity Department to align infrastructure security with internal policies and regulatory requirements.

Regulatory Compliance

• Ensure infrastructure operations comply with SAMA regulatory controls; serve as the primary infrastructure contact for regulators, ensuring timely reporting and transparent cooperation.
• Coordinate with Compliance, Risk, and Cybersecurity teams to close regulatory observations and audit findings promptly.
• Maintain accurate and up-to-date compliance documentation and evidence for audits and inspections.

Cost & Vendor Management

• Own and optimize the budget for infrastructure, systems, and software licenses; identify cost-saving opportunities through vendor management and efficient resource utilization.
• Manage relationships with cloud providers, infrastructure vendors, and license suppliers; ensure SLA adherence and value delivery.

Reporting & Communication

• Report to the Director of Technology and relevant stakeholders on system availability, incidents, compliance posture, and infrastructure health.
• Communicate proactively with internal functions about infrastructure initiatives, risks, and issue resolution.