Infrastructure Engineering II-SUPPORT SERVICES-CTO - In House Engineering

Confidential Kotak Mahindra Bank Limited Role: Database Administrator (24x7) Reporting to: Head – Database admin Role & Responsibilities: 1. Managing and monitoring of all the Oracle, Sybase, Ms-Sql, MySQL, Mongo and Db2 databases, Management of all SRs, PMRs and calls. 2. Project initiation and execution as per business requirement 3. Data replication with minimum lag at DR site; Keeping DR databases up to date 4. Performance tuning of the databases 5. Ensuring that all the databases backup taken and health check maintained 6. Database hardening and version upgrade. 7. Vendor management for handling database problem/escalation/application support Reporting Structure: who is reporting to you - Outsourced DBAs (Oracle, Sybase, MySQL, Ms-Sql, Db2, Application dba, RAC Admin, Bangalore DBA Team and Oracle ACS Support.) Interfaces: whom do you interact daily with 1. Database administrators 2. Unix system administrators 3. Windows system administrators 4. Storage administrators 5. IT operation team 6. IT Projects Team 7. Application Support Teams 8. Application vendor teams 9. Respective Project Managers 10. End Users 11. DRM Team 12 RTB (Run the Bank) Support Team 13 Cloud Support Teams. Key Performance Indicators (KPIs) : S/N Key performance Indicator* Performance Measures Weightage 1 99.5% uptime for all the Oracle, Sybase, MySQL, Ms-Sql, Mongo and Db2 databases. Downtime/outage reporting - daily & monthly reports 30 2 Ensure 100% backup for all the databases, Designing appropriate Database backup policy Daily report, Successful restorations (periodic/as per business requirement) – monthly report 20 5. Continuous monitoring of the databases and its consistency, SR management, Database fine tuning to enhance performance Daily checklist, Standby status report, Release of production and report databases. Performance report (hit ratios) 20 4. Database management and support within budgeted cost Cost saving. Review of billing details 10 5 Security. Audit and ISO recommendation implementation for all the databases VA reports. ISO/Audit reports & findings 10 6 Patch management Database event monitoring report, 10 Confidential Kotak Mahindra Bank Limited Monthly report * Note more than 6 Other Key Performance Indicators: Area Details Measurement Criteria Operations Ensure uptime for DB systems Daily uptime report Handle deliverables in co-ordination with vendor who provides managed services so that SLA can be met Deliverables / SLA Resource scheduling for onsite dba services Shift Schedule Ensure that no system release delay due to DB error Daily reports/Checklist Tracking eod & bod status using application tables for critical systems Daily report Archive log volume tracking Daily report Monitor space at database level space details report Review alert & error logs; corrective action in case of any error Daily report Monitor various application jobs, services & corrective action/escalation against failure Mails Measure hit ratios and protect against threshold values Performance sheet Ensure escalations are triggered on time and to the appropriate persons Identification of area where further tuning/enhance is require to smoothen the DB management and ensure corrective action Mails Ensure synchronization for all standby databases at local & DR with minimal lag standby status report Measure database growth and share the trend Monthly report Ensure analyze/gather stats for performance optimization checklist Data movement to history tables mails Ldap db2 reorg activity in TAM setup of netbanking mails Automation of jobs up to best possible extent mails/shell scripts Raise SR/PMR with product companies for internal errors/problems and follow-up until closure SR/PMR details on mail Handle 2nd level escalations 24*7 for all RDBMS mails/phone calls Ensure appropriate documentation Process manuals, SOPs, Confidential Kotak Mahindra Bank Limited checklists, reports, system study, escalation matrix Proactive communication with internal customers mails Identify root cause of the problem and implement permanent solution Root cause analysis Manage the emails/phones efficiently and ensure no email/call is ignored or unattended Mails Manage quality kiosk’s alerts / sms, Monitoring mails and alerts efficiently Mails Attend weekly meetings with project team and allocate resources as per discussion MOM Updation of major activities sheet on regular basis Major activities list Ensure appropriate action plans and seamless execution for special tasks Action plans, Number of special tasks Publish / share notices for de-supported versions of Databases and insist for upgrade to latest/supported version Communication/coordination on mails Backups Backups as per standard policies and business requirement Backup report Data restoration using tape backups as per application and business requirement Mails/Approvals Configuration of backups for new databases Mails Identification of backups taking more time and tuning those up to the best possible way Mails Escalation for capacity planning to the management Mails Scheduling of Special and other adhoc backups Mails Re-verification of backup validity Test restorations Backup of Uat & Dev environments Backup of user segments Patch management Ensure all patches coming from Application team are applied on databases and output is provided to them mails / monthly reports Handle data requests for all databases mails / monthly reports RDBMS version upgrade patches on databases mails / monthly reports Confidential Kotak Mahindra Bank Limited Bug fixing patches mails / monthly reports Maintenance Ensure proper housekeeping is carried out to avoid outage Daily report Initiation of tuning for various application in coordination with respective Application owner Mails Periodic health check review and parameter tuning of databases statspack/awr/monthly reports Creation of various test setups to test application tuning as per requirement Mails Audit and compliance Implementation of baseline hardening & closure of security finding from DB point of view CA/VA report Handling of various internal and external audits Mails, audit reports Ensure closure of all audit findings for databases Mails, audit reports Maintain up-to-date db inventory along with all details inventory Reconcile & maintain record of rdbms licenses license details Ensure appropriate documentation and certify for ISO 270001 surveillance audit CM forms, Third party access forms, privileged user details, access control matrix, audit report Adherence to processes and policies Ensure closure of pending VAs and CAs IT security dashboard Maintain all necessary records for audit purpose Access control matrix, evidences, etc. RBI audit Mails, audit reports Reports Ensure all checklists received from database admin team Daily checklists Monthly report to Senior Mgmt by 2nd of every month Monthly report Database uptime report for critical applications Daily report Publish performance gain reports wherever tuning is done by/as per app dba Timely update in Major activity report Projects Support / DB upgrade to supported/latest version Number of dbs upgraded, email communication to ensure necessary follow-up Support for UAT & Development databases Confidential Kotak Mahindra Bank Limited Oracle license utilization tracking Execution of projects initiated by project team Close known vulnerabilities proactively Maintain & Update Documentation – ops manuals, sop, exceptions, deviations, stop/start services, Soft skills Coordination with various teams for day to day operations Understand application & business requirement Quick response time Reports in neat and accurate format Working and interacting with others to accomplish team goals Express ideas and concerns clearly Team meetings and knowledge sharing sessions as per predefined frequency Learn new technologies, acquire new skill set Prepare & do presentations during datacenter meetings