Infrastructure Engineer III

• Overall 5+ years of IT experience, with 3+ years of hands-on experience administering Splunk, Grafana, and/or Dynatrace in large-scale enterprise environments.
• Strong expertise in observability concepts, including logs, metrics, traces, APM, infrastructure monitoring, and synthetic monitoring.
• Proven experience with Splunk indexers, forwarders, search heads, clustering, and performance optimization.
• Hands-on experience with Grafana dashboard development and data sources such as Prometheus, Loki, Elasticsearch, and cloud-native monitoring tools.
• Strong Dynatrace experience, including OneAgent deployment, service monitoring, custom metrics, and AI-driven root cause analysis.
• Experience integrating observability platforms with cloud infrastructure, Kubernetes, and microservices-based architectures.
• Proficiency in scripting, automation, and API integrations (Python, Shell, REST APIs, Terraform, Ansible).
• Knowledge of security, compliance, and governance practices in monitoring platforms (SOC2, ISO, NIST, audit requirements).
• Relevant certifications (Splunk Certified Admin/Architect, Dynatrace Associate/Professional, Grafana certifications) preferred.
• Strong communication skills with the ability to collaborate across engineering, SRE, and leadership teams.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

We back you with benefits that support your holistic well-being so you can be and deliver your best.

This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.

From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.