Infrastructure Engineer III - Amazon Connect, AWS

Role Overview

Responsibilities

• Apply technical knowledge and problem-solving methodologies to infrastructure projects of moderate scope.
• Improve data and systems running at scale and ensure end-to-end application monitoring.
• Use enterprise-authorized AI capabilities for monitoring, capacity analysis, and documentation while following data sensitivity and security requirements.
• Resolve technical nuances and determine the appropriate escalation path.
• Build or break down technical problems while considering upstream and downstream systems and data implications.
• Support standard capacity-process applications and partner with application and infrastructure teams to identify capacity risks.
• Govern remediation statuses and make significant decisions for projects involving multiple technologies and applications.
• Use reuse-first and AI-assisted approaches to identify recurring capacity risks and improve remediation workflows.
• Validate changes against resiliency and security expectations.

Required Qualifications and Skills

• Formal training or certification in infrastructure engineering concepts and 3+ years of applied experience.