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We’re looking for an Infrastructure Engineer to join our growing Corporate Technology Services (CTS) team, based in Altrincham. You will play a key role in supporting the ICT platforms and systems that underpin our global organisation, with the opportunity to shape and influence how our use of technology evolves, and improve the user experience that all staff have with our technology. You will also have the opportunity to progress into more senior and specialised roles in the future as the company and CTS team continues to grow. Operating in a fast-paced environment, you’ll be trusted to provide user-centred 1st and 2nd line Service Desk support to colleagues based in our offices across the UK, Australia, and Malaysia. You will work to ITIL, ISO 9001 (quality management), ISO 27001 (information security management), ISO 42001 (Artificial Intelligence management), and Cyber Essentials Plus standards, and also have the opportunity to support the delivery of larger-scale projects and improvement initiatives, such as evaluating, selecting, and onboarding new cloud-based platforms and systems to help the business scale. We are a people and quality-focused organisation, and so are looking for someone who combines strong technical expertise with a user-centred mindset, excellent interpersonal skills, and a meticulous eye for detail.
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A user-centred mindset that allows you to improve the user experience that all staff have with our technology, and to build and maintain positive working relationships.
Are motivated by providing professional, supportive, and timely support to colleagues as much as technology and engineering.
Able to work effectively in fast-paced environments where you can adapt to change and uncertainty.
Ability to manage competing priorities and your time so that you can deliver high-quality work within deadlines.
Excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.
Industry-leading health and wellbeing plan. We partner with several wellbeing support functions that cater for individual needs, including 24/7 GP services, mental health support and physical health support.
Hybrid working*
Private Health Care Cover*
Generous life assurance cover*
Gym Membership*
Monthly office lunch
Onsite massage sessions
25 paid working days holiday per year* plus Bank Holidays
Sabbatical Leave Scheme*
Enhanced Maternity Leave and Pay*
Enhanced Paternity Leave and Pay*
Company Pension Contribution
Profit Share Scheme
Payment of professional subscriptions
Generous referral scheme with no limits on the number of referrals
*A qualifying period applies
We are proud to nurture a workplace culture that is diverse, inclusive, rewarding, and egalitarian.
We strive to live up to our values of Innovation, Excellence, and Integrity by thinking about things differently, always doing our best, and acting in good faith at all times.
We’re a team of passionate problem solvers. We take pride in helping our clients accelerate and de-risk digital business change so that we can collaborate and codesign world class digital services that solve complex business and safety critical problems, particularly where place, location or geography are important.
Our workplace culture reflects how we go about our work, the type of work that we choose to do, and our commitment and contribution to the sustainable social, environmental, and economic development aims of the communities that we are part of.
We focus both on technical skills and equally importantly, on the cultural fit of prospective new colleagues. Our success relies on fostering an environment where creativity and collaboration produces great outcomes for our people, our clients, and our partners.
Digital transformation consultancy delivering enterprise technology, data, and AI services to public- and private-sector clients.
Visit company websiteJobs and hiring trendsFull-time
Entry · 2+ years experience
Hybrid
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