Infrastructure Administrator

Essential Duties and Responsibilities

• · Design, integrate, implement, and support infrastructure solutions; develop deployment plans, operational procedures, and training materials.
• · Configure, maintain, patch, monitor, and troubleshoot physical and virtual Windows Server environments, including Hyper-V clusters, storage, and supporting services; support Linux cloud workloads as needed.
• · Administer Azure compute, storage, virtual networking, identity, monitoring, and backup services; configure and support hybrid connectivity and infrastructure, platform, and software services.
• · Deploy and administer Google Cloud resources, including Compute Engine, Cloud Storage, VPC networks, IAM, Cloud Monitoring, and Cloud Logging; support managed services used by application and data teams.
• · Manage cloud resource organization, permissions, policies, budgets, and usage; identify opportunities to improve availability, capacity, performance, and cost.
• · Install, configure, upgrade, and troubleshoot routers, switches, firewalls, wireless access points, VPNs, and network printers; maintain VLANs, routing, DNS, DHCP, and connectivity across offices and cloud environments.
• · Administer Active Directory, Microsoft Entra ID (formerly Azure AD), Group Policy, and hybrid identity integration; manage user accounts, permissions, distribution lists, security groups, and Microsoft 365 services.
• · Implement and maintain daily backups for business-critical on-premises and cloud systems; investigate failures, perform restorations, and test disaster recovery procedures against agreed recovery objectives.
• · Maintain endpoint protection, antivirus, and endpoint detection and response platforms; support vulnerability remediation, security hardening, access reviews, and incident response with security partners.
• · Review system, application, network, and security logs; configure monitoring and alerts, investigate incidents, perform root-cause analysis, and document corrective actions.
• · Monitor and troubleshoot database instances with the DBA and application teams; investigate performance issues and perform approved ETL tasks, data transfers, and scheduled job troubleshooting.
• · Assist with configuration, administration, and troubleshooting of the ShoreTel VoIP system and related voice networking, coordinating with vendors as needed.
• · Provide escalation support to service desk and application teams and coordinate resolution with managed service providers and vendors.
• · Automate repeatable administration and deployment tasks using PowerShell, cloud command-line tools, and infrastructure-as-code practices; document and review changes.
• · Maintain infrastructure inventories, diagrams, configuration records, runbooks, and training materials; perform hardware, software, and configuration audits against company standards.
• · Assess technology needs, research solutions, recommend improvements, and support office installations, upgrades, migrations, and moves through controlled change procedures.

Qualifications & Requirements

• · Bachelor’s degree in information technology, computer science, engineering, or a related field.
• · 4+ years of progressively responsible systems administration or infrastructure engineering experience, including hands-on responsibility for production systems and complex escalation support.
• · Practical production experience with both Microsoft Azure and Google Cloud, including compute, storage, networking, access management, monitoring, and troubleshooting.
• · Strong hands-on Windows Server administration and troubleshooting skills across physical and virtual environments, including Active Directory, Group Policy, DNS, DHCP, and Hyper-V.
• · Experience maintaining current Windows Server environments and supporting or migrating legacy Windows Server 2008, 2012, 2016, and 2019 systems where present.
• · Strong understanding of Layer 2 and Layer 3 networking, including VLANs, trunking, TCP/IP, subnetting, routing, VPNs, and protocols such as OSPF and EIGRP.
• · Experience administering Microsoft Entra ID, hybrid identities, Microsoft 365, multifactor authentication, and role-based access controls.
• · Experience administering backups and successfully restoring systems and data; understanding of disaster recovery planning and recovery testing.
• · PowerShell scripting experience and familiarity with Azure CLI, Google Cloud CLI, and infrastructure automation.
• · Ability to monitor and troubleshoot database services and support approved SQL queries, ETL processes, and scheduled jobs in collaboration with database specialists.
• · Working knowledge of HIPAA privacy and security requirements and the ability to follow organizational policies for protecting sensitive and protected patient information.
• · Ability to prioritize competing tasks, meet deadlines, interpret technical instructions and diagrams, and follow incidents and projects through to resolution.
• · Excellent communication, interpersonal, and customer service skills; ability to communicate effectively in written and spoken English with technical and nontechnical audiences.
• · Demonstrated integrity, transparency, confidentiality, and attention to detail when working with employees, leadership, vendors, and auditors.

Preferred Qualifications

• · Microsoft Certified Azure Administrator Associate, Google Cloud Associate Cloud Engineer, CCNA, or comparable current cloud or networking certifications.
• · Prior service desk experience and experience supporting a healthcare organization with multiple locations.
• · Experience with Terraform, Bicep, Git-based change control, and basic Linux administration.
• · Experience with Microsoft SQL Server, Sage 100, ShoreTel VoIP, and Dell Unity storage arrays.
• · Experience with Backup Exec, Datto, or comparable backup and disaster recovery platforms.
• · Experience with Hyper-V clustering, cloud migrations, high-availability configurations, and infrastructure security audits.

Physical Demands

Work Environment