Infra Tech Lead Analyst - Vice President

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks. Responsibilities:

Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services

Provide Root Cause Analysis (RCA) post restoration of service

Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks

Provide technical/strategic direction to team members

Review requirement documents, define hardware requirements and update processes and procedures as necessary

Ensure ongoing compliance with regulatory requirements

Responsible for applications dealing with the overall operating system

Conduct project related research

Has the ability to operate with a limited level of direct supervision.

Can exercise independence of judgement and autonomy.

Acts as SME to senior stakeholders and /or other team members.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications :

6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement

Understanding of how specialization within area contributes to the business and of competitors' products and services

Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices

Ability to work with virtual / in-person teams, and work under pressure / to a deadline

Experience in a Financial Services or large complex and/or global environment preferred

Effective written and verbal communication skills

Effective analytic/diagnostic skills

Ability to communicate technical concepts to non-technical audience

Education:

Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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