Information Technology Support Technician

IT Service Desk Analyst / Service Desk Support / IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT Technician

Our client is a one of the world top social media platforms:

-Over 6500 + staff globally across EMEA, NA, APAC and Middle East

-Grow rapidly with cutting edge AR and VR technologies

They are looking for an IT support technician to support the growth of their Dubai office, manage vendor relationship and ensure IT services delivery:

-Part of a small local team on site and work closely with other teams in EMEA and middle east

-Troubleshooting Mac OS and Windows OS, IT network, AD, Office 365 and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, storage, JAMF, AV and video conferencing;

-Clearing tickets backlog, analysing issues and following up with end users, escalate technical issues, helping resolving problems and finding root cause within SLA;

-Building good relationship with 3rd party software/hardware vendors;

-1 + years experience working as IT support/service desk;

-Working knowledge in troubleshooting Mac OS X/Mac/Apple technologies and Windows OS

-Knowledge in MDM such as JAMF or Intune or Airwatch;

-Any experience in Google workspace or Okta or Atlassian or Slack is a big plus

-Excellent client facing and problem solving skills, reliable, creative thinking and sociable personality

Initially 12 months full time contract and will extend yearly afterwards. 5 days on site at their Dubai office, standard business hours.

Offer 9250 AED gross per month, 30 days annual leave, paid public holiday, medial insurance and sick leave.

We can provide visa sponsorship.